Luxury Spa Experience Supervisor

DAISHO DEVELOPMENT SINGAPORE PTE LTD; Singapore; On-site; SGD 78,000 - 100,000; Full time

Job summary

Marriott International's Heavenly Spa in Singapore seeks a Wellness Experience Supervisor to lead daily spa operations, ensure luxury guest experiences, and support revenue growth through retail and treatments.

This role provides operational leadership for reception and therapists, conducts daily briefings, trains new associates, and upholds brand standards across all guest touchpoints while managing schedules and safety protocols.

Qualifications

• Minimum 3 years' experience in luxury spa or hotel operations.
• At least 1 year in a supervisory or senior therapist/reception role.
• Strong leadership and communication skills.
• Knowledge of luxury hospitality standards preferred.
• Ability to lead shifts independently.
• Flexible to work weekends and public holidays

Responsibilities

• Deliver memorable, personalized guest experiences reflecting Marriott and Heavenly Spa standards.
• Supervise day-to-day spa operations including reception, treatment rooms, and relaxation areas.
• Coach, mentor, and motivate team members; oversee onboarding and training.
• Drive treatment upgrades, Spa Plus offerings, retail sales, and wellness experiences.
• Monitor revenue, scheduling, inventory, and administrative reporting.

Skills

Leadership

Guest Experience

Operations Management

Staff Coaching

Communication

Job description

Marriott International's Heavenly Spa in Singapore seeks a Wellness Experience Supervisor to lead daily spa operations, ensure luxury guest experiences, and support revenue growth through retail and treatments.

This role provides operational leadership for reception and therapists, conducts daily briefings, trains new associates, and upholds brand standards across all guest touchpoints while managing schedules and safety protocols.