Luxury Retail Ops & CRM Leader

Compagnie Financière Richemont SA; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Jaeger-LeCoultre, the watchmaker of watchmakers, in Singapore, seeks a seasoned luxury retail professional to drive boutique operations, CRM excellence, and omnichannel e-commerce performance. You will collaborate with boutique teams to optimize client engagement, loyalty, and conversion across channels, leveraging data-driven insights and premium service standards.

A global luxury brand offering growth within a dynamic retail environment.

Qualifications

• Bachelor's degree required.
• 4+ years in luxury retail or related field.
• Experience working in multicultural environments.
• Strong data analysis and reporting capabilities.
• Excellent communication and leadership skills.
• Proven ability to drive client engagement and sales across channels.

Responsibilities

• Proactively collaborates with boutique teams to achieve operational excellence.
• Manages CRM tools and analyzes KPIs to optimize client retention and engagement.
• Oversees e-commerce order management and cross-channel sales initiatives.

Skills

PowerPoint

Excel

Reporting tools

Leadership

Communication

Client-oriented

Team-player

Structured

Organized

Analytical

Multicultural experience

Education

Bachelor's degree

Tools

PowerPoint

Excel

CRM systems

Job description

Jaeger-LeCoultre, the watchmaker of watchmakers, in Singapore, seeks a seasoned luxury retail professional to drive boutique operations, CRM excellence, and omnichannel e-commerce performance. You will collaborate with boutique teams to optimize client engagement, loyalty, and conversion across channels, leveraging data-driven insights and premium service standards.

A global luxury brand offering growth within a dynamic retail environment.