Luxury Retail Supervisor (Cabin Crew Manager) | $8000

HRNET VENTURES PTE. LTD.; Singapore; On-site; SGD 81,000 - 97,000; Full time

Benefits offered by this job

Allowances

Commission

Performance bonus

Job summary

HRNET VENTURES PTE. LTD. in Singapore is seeking an experienced Luxury Retail Customer Service Supervisor to elevate service standards in a premium retail environment.

Lead a customer service team at MBS, drive exceptional experiences, handle escalations, mentor staff, and collaborate with internal teams to ensure a seamless guest journey. Role offers up to 8k SGD base, with attractive allowances and potential to exceed 10k with incentives.

Qualifications

• 8–10 years in customer service or premium hospitality
• Experience leading a team
• Strong communication and presentation
• Experience in complaint handling

Responsibilities

• Deliver an exceptional and personalised customer experience in a luxury retail environment
• Supervise and support the customer service team in maintaining high service standards
• Handle customer feedback, enquiries, and complaints professionally and tactfully
• Manage complex service situations and provide effective service recovery
• Lead by example in professional grooming, communication, and customer engagement
• Coach and guide team members to continuously improve service quality
• Work closely with internal teams to ensure a seamless customer journey

Skills

Leadership

Customer service

Service recovery

Team coaching

Job description

Luxury Retail Customer Service Supervisor | $8k Basic

Ready to bring your premium service experience into the luxury retail industry? We are looking for an experienced Customer Service Supervisor with strong leadership, exceptional service standards, and outstanding professional presence.

Location: MBS
Basic Salary: Up to $8,000
Total Package: Attractive allowances + Commission + Performance
Working Hours: Retail hours / rostered schedule

Key Responsibilities

• Deliver an exceptional and personalised customer experience in a luxury retail environment
• Supervise and support the customer service team in maintaining high service standards
• Handle customer feedback, enquiries, and complaints professionally and tactfully
• Manage complex service situations and provide effective service recovery
• Lead by example in professional grooming, communication, and customer engagement
• Coach and guide team members to continuously improve service quality
• Work closely with internal teams to ensure a seamless customer journey

What We're Looking For

• Around 8–10 years of relevant customer service, premium hospitality or cabin crew experience
• Prior team-leading, supervisory or senior service experience preferred
• Strong experience in complaint management and service recovery
• Excellent communication, interpersonal and customer engagement skills
• Professional presentation with strong service etiquette
• Strong leadership skills with the ability to coach and support a customer-facing team
• Candidates will be assessed based on relevant experience, skills and suitability for the role

Why Join?

• Transition your premium hospitality experience into luxury retail
• Attractive remuneration package with allowances
• Potential to earn above $10,000 gross
• Supervisory-level opportunity in a premium customer service environment
• Opportunity to work with an established luxury brand