Luxury Guest Services Host & Concierge Specialist

SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Artyzen Singapore invites applications for a Guest Services professional to deliver warm, professional hospitality at the reception, concierge, and related departments. You will assist guests, manage inquiries, and support the team across shifts to ensure superb service standards in a luxury setting.

We value guest-centric, proactive individuals with strong English communication, an eye for detail, and the ability to handle high-pressure situations.

Qualifications

• Vocational studies related to Hotel & tourism management with at least 1 year experience in front office or guest-facing roles.
• Preference for candidates with front office experience in luxury/upscale or boutique hotel.
• Service-oriented, attentive to details and observant.
• Excellent oral and written communications skills.
• Good command of written and spoken English.
• Adaptable and outgoing with excellent interpersonal skill.
• Ability to work under pressure and be flexible.
• Positive 'can-do' attitude.

Responsibilities

• Promote a helpful and professional image to the guest and give full co-operation to any guest.
• Efficiently perform all duties in the Guest Services Department (Reception, Call Centre, Concierge, Bell, Driveway, Spa, Wellness & Workout) assisting the entire team.
• Ensure guests are provided with personal, attentive and caring service.
• Ensure guest complaints are dealt with promptly and courteously in line with Artyzen Brand Service Standards.
• Be fully conversant with all services and facilities offered by the hotel and local surroundings.
• Answer inquiries from guests regarding restaurants, transportation, and entertainment in the local area.
• Coordinate, process and distribute all incoming reservations during off hours of Reservations Manager and be responsible for telephone inquiries and information services for the hotel.
• Be entirely flexible and adapt to rotating within the different positions of the Guest Services or any other Department of the hotel as needed.
• Optimize revenue through timely and accurate bookings.

Skills

Front office experience

Customer service

English communication

Interpersonal skills

Education

Hotel & tourism management studies

Job description

Job Highlights

• Dynamic working environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities

• Promote a helpful and professional image to the guest and give full co-operation to any guest.
• Efficiently perform all duties in the Guest Services Department (Reception, Call Centre, Concierge, Bell, and Driveway, Spa, Wellness & Workout) assisting the entire team where necessary.
• Ensure guests are provided with personal, attentive and caring service.
• Ensure guest complaints are dealt with promptly and courteously in line with Artyzen Brand Service Standards.
• Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude.
• Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings.
• Answer inquiries from guests regarding restaurants, transportation, and entertainment in the local area.
• Suggest off-the-beaten path places to guests to present authentic dining, entertainment and travel experience.
• Ensure all guests experience a fresh and modern check-in/check-out procedure.
• Assist with luggage and door upon guest request.
• Perform curbside/in-room check in for special guests on mobile devices.
• Anticipate guest needs and offer related services and suggestions accordingly.
• Find opportunities to surprise and delight guests to create memorable moments.
• Be able to build small talk with guests during every interaction to engage with guests.
• Coordinate, process and distribute all incoming reservations during off hours of Reservations Manager and be responsible for telephone inquiries and information services for the hotel.
• Be entirely flexible and adapt to rotating within the different positions of the Guest Services or any other Department of the hotel as needed.
• Optimize revenue through timely and accurate bookings.
• Complete other tasks that are assigned by Management.

Requirements

• Vocational studies related to the field of Hotel & tourism management with at least 1 year experience in front office or guest facing roles, possible combination with studies.
• Preference for candidates with front office experience in an established or luxury/upscale or boutique hotel.
• Service-oriented, attentive to details and observant
• Excellent oral and written communications skills
• Good command of written and spoken English
• Adaptable and outgoing with excellent interpersonal skill
• Ability to work under pressure and be flexible.
• Passionate and enthusiastic with a positive ‘can-do’ attitude