Service Host – Café Quenino

Artyzen Hospitality Group; Singapore; On-site; SGD 24,552 - 33,480; Full time

Job summary

Artyzen Singapore seeks a motivated restaurant service professional to oversee guest experiences from greeting to billing. You will master the menu, coordinate with kitchen and bar teams, and sustain impeccable standards.

Ideal candidates have 1 year of experience in luxury hospitality or a willingness to learn, with strong English, leadership, and a proactive, guest-focused attitude. Fresh graduates are welcome to apply.

Qualifications

• WSQ certifications in F&B Service are preferred.
• 1 year of relevant experience in a café, upscale restaurant, boutique hotel or luxury hospitality preferred.
• Fresh graduates and those eager to learn welcome to apply.
• Singapore Food Hygiene Certificate is an advantage.
• Proven leadership and communication skills for coaching a multicultural team.
• Experience with scheduling and labor cost management.
• Proficient in MS Office and restaurant POS systems.
• Good command of written and spoken English.
• Positive, proactive attitude and strong guest service focus.

Responsibilities

• Assist with set‑up of the restaurant, ensuring cleanliness and presentation.
• Own the guest journey from arrival to departure in the restaurant and bar.
• Know the menu (food, drinks, wines) and share with guests to enhance experiences.
• Recommend Food & Beverage pairings and upsell when appropriate.
• Follow service sequences per outlet concept statement and ops manual.
• Greet guests, seat them, and present menus with recommendations.
• Take orders, record accurately, and coordinate with kitchen and bar.
• Serve food and drinks promptly and professionally.
• Check guest satisfaction and resolve concerns quickly and positively.
• Ensure accurate billing and payments processing.
• Actively upsell to contribute to outlet profitability.
• Assist with cleaning, inventory, and record-keeping per shift.
• Prepare coffee station at shift start and maintain tidiness throughout the day.
• Collaborate with colleagues across areas to deliver best guest service.
• Handle ad‑hoc tasks and projects as needed.

Skills

Leadership

Communication

Guest relations

Scheduling

MS Office

POS systems

English proficiency

Education

WSQ certifications in F&B Service

Singapore Food Hygiene Certificate

Tools

MS Office

POS systems

Job description

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical‑garden mansion named “Villa Marie” by the great‑grandson of Singapore’s well‑known philanthropist, the late Mr Tan Tock Seng.

Responsibilities

• Assist with the set‑up of the restaurant, ensuring that all areas are clean, tidy, and well‑presented.
• Use the Art of Service and be responsible for the whole guest journey in and beyond the restaurant and bar experience.
• Be knowledgeable about the menu — food, drinks and wines, or even the special promotions (location, history, concept story, etc.) available and share this with the guests to create enriching experiences.
• Ability to recommend Food & Beverage combinations and upsell alternatives.
• Follow service sequences to deliver the services as described in the outlet’s concept statement and operation manual.
• Greet guests as they arrive and show them to their table.
• Provide menus and make recommendations to guests based on their preferences. Use good social skills and selling techniques.
• Take orders and ensure that they are accurately recorded and transmitted to the kitchen.
• Serve food and drinks to guests in a timely and professional manner.
• Check on guests regularly to ensure they are satisfied with their meals and to address any concerns they may have.
• Handle any guest complaints or issues with a positive attitude and find a quick resolution.
• Ensure that all guests are properly billed and that payments are processed accurately.
• Contribute to the financial success of all F&B Outlets by actively selling and recommending products and slow‑moving items while delivering attentive service.
• Assist with cleaning and maintaining the restaurant during and after service.
• Prepare coffee station and coffee machine in the beginning of the day; keep it tidy during the day and clean after the shift.
• Maintain accurate records of inventory, orders, and sales on each shift.
• Handle all OS&E and equipment carefully and responsibly to keep damage and breakage to a minimum.
• Ensure the restaurant is well presented at all times.
• Assist colleagues in other areas outside the direct area of responsibility and work as a team to provide the best guest service.
• Other ad‑hoc assignments and projects as needed.

Requirements

• Candidates with WSQ certifications in Food & Beverage Service, Customer Experience or Food Safety will have an added advantage.
• Minimum 1 year of relevant experience in a café, upscale restaurant, boutique hotel or luxury hospitality environment is preferred. Fresh graduates and candidates with a positive attitude and willingness to learn are also welcome to apply.
• Possession of a valid Singapore Food Hygiene Certificate is an advantage.
• Proven leadership and communication skills, with the ability to coach and motivate a multicultural team, resolve guest concerns professionally, and thrive in a fast‑paced, service‑driven environment while maintaining high brand standards.
• Experience with scheduling and labor cost management.
• Proficient in computer skills, including MS Office and restaurant POS systems.
• Good command of written and spoken English.
• Passionate and enthusiastic with a positive ‘can‑do’ attitude.

Do the spirits of our Service Artisans – “Sharing, Inspiring, Dynamic and Engaging”, sit well with your personal outlook and way of doing things? If so, you could be a great match for our new hotel! Successful applicants will be contacted within six weeks. All personal data collected will be treated in strict confidence and be used for recruitment purposes only.