Luxury Service Host: Guest Experience & Upsell

Artyzen Hospitality Group; Singapore; On-site; SGD 24,552 - 33,480; Full time

Job summary

Artyzen Singapore seeks a motivated restaurant service professional to oversee guest experiences from greeting to billing. You will master the menu, coordinate with kitchen and bar teams, and sustain impeccable standards.

Ideal candidates have 1 year of experience in luxury hospitality or a willingness to learn, with strong English, leadership, and a proactive, guest-focused attitude. Fresh graduates are welcome to apply.

Qualifications

• WSQ certifications in F&B Service are preferred.
• 1 year of relevant experience in a café, upscale restaurant, boutique hotel or luxury hospitality preferred.
• Fresh graduates and those eager to learn welcome to apply.
• Singapore Food Hygiene Certificate is an advantage.
• Proven leadership and communication skills for coaching a multicultural team.
• Experience with scheduling and labor cost management.
• Proficient in MS Office and restaurant POS systems.
• Good command of written and spoken English.
• Positive, proactive attitude and strong guest service focus.

Responsibilities

• Assist with set‑up of the restaurant, ensuring cleanliness and presentation.
• Own the guest journey from arrival to departure in the restaurant and bar.
• Know the menu (food, drinks, wines) and share with guests to enhance experiences.
• Recommend Food & Beverage pairings and upsell when appropriate.
• Follow service sequences per outlet concept statement and ops manual.
• Greet guests, seat them, and present menus with recommendations.
• Take orders, record accurately, and coordinate with kitchen and bar.
• Serve food and drinks promptly and professionally.
• Check guest satisfaction and resolve concerns quickly and positively.
• Ensure accurate billing and payments processing.
• Actively upsell to contribute to outlet profitability.
• Assist with cleaning, inventory, and record-keeping per shift.
• Prepare coffee station at shift start and maintain tidiness throughout the day.
• Collaborate with colleagues across areas to deliver best guest service.
• Handle ad‑hoc tasks and projects as needed.

Skills

Leadership

Communication

Guest relations

Scheduling

MS Office

POS systems

English proficiency

Education

WSQ certifications in F&B Service

Singapore Food Hygiene Certificate

Tools

MS Office

POS systems

Job description

Artyzen Singapore seeks a motivated restaurant service professional to oversee guest experiences from greeting to billing. You will master the menu, coordinate with kitchen and bar teams, and sustain impeccable standards.

Ideal candidates have 1 year of experience in luxury hospitality or a willingness to learn, with strong English, leadership, and a proactive, guest-focused attitude. Fresh graduates are welcome to apply.