Luxury Clienteling & CRM Leader

Tardis Group; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

The In-Store Clienteling Manager at Tardis Group in Singapore will drive client engagement and sales growth through best-in-class clienteling practices, combining luxury service with data‑driven client development.

This role leads the store's clienteling strategy, coaches sales associates on relationship management, and leverages CRM data to strengthen loyalty, increase repeat visits, and maximize client lifetime value.

Qualifications

• 5–8+ years of experience in luxury fashion or high‑touch client service.
• Proven clienteling, CRM, and luxury retail sales experience.
• Experience coaching or leading a retail sales team is highly desirable.

Responsibilities

• Develop and execute the boutique's clienteling strategy in partnership with Store Manager and CRM teams.
• Coach sales associates on relationship management and personalized outreach.
• Analyze client data to identify opportunities and translate insights into outreach and sales activities.
• Collaborate with cross‑functional teams to support events and campaigns.

Skills

Luxury retail experience

Clienteling

CRM data analysis

Team leadership

Relationship-building

Tools

CRM systems

Job description

The In-Store Clienteling Manager at Tardis Group in Singapore will drive client engagement and sales growth through best-in-class clienteling practices, combining luxury service with data‑driven client development.

This role leads the store's clienteling strategy, coaches sales associates on relationship management, and leverages CRM data to strengthen loyalty, increase repeat visits, and maximize client lifetime value.