Luxury Client Services & Sales Advisor

Inside Lvmh; Singapore; Vor Ort; SGD 42.000 - 60.000; Vollzeit

Zusammenfassung

LVMH in Singapore is seeking a Client Services Advisor to join our East-side office. You will deliver extraordinary service on calls, emails, social media, and chats, tailoring solutions to each client while meeting planned KPIs and sales targets. The role requires a Diploma or Degree and prior client servicing or call center experience.

Fluency in English is required; additional languages are a plus. Join our dynamic Singapore Client Services team to drive high-quality customer experiences in a

Qualifikationen

• Diploma or Degree holder in related disciplines.
• Relevant experience in client servicing or a call center environment.
• Good command of English and an additional language will be an added advantage.
• Personable with a high level of curiosity and initiative.
• Exceptional interpersonal and conflict resolution skills.
• Ability to multitask and remain calm under pressure, especially during peak hours or challenging situations.

Aufgaben

• Deliver extraordinary service on inbound and outbound calls / emails / social media servicing / chat messages.
• Consult with our Clients to understand their needs and tailor unique solutions for each Client and provide relevant product offers.
• Address general and account-specific inquiries from our Clients and provide clear and concise information as needed.
• Use tools and resources to identify and anticipate client needs, in a commitment to maintain a first point of contact resolution.
• Meet and exceed performance goals that include, but are not limited to, client satisfaction results, sales and productivity targets and compliance regulations.

Kenntnisse

Interpersonal skills

Conflict resolution

Multitasking

Initiative

Empathy

Communication

Ausbildung

Diploma or Degree in related field

Jobbeschreibung

LVMH in Singapore is seeking a Client Services Advisor to join our East-side office. You will deliver extraordinary service on calls, emails, social media, and chats, tailoring solutions to each client while meeting planned KPIs and sales targets. The role requires a Diploma or Degree and prior client servicing or call center experience.

Fluency in English is required; additional languages are a plus. Join our dynamic Singapore Client Services team to drive high-quality customer experiences in a