Luxury Client Relations & Operations Lead

Truly Enamoured; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Truly Enamoured is a Singapore luxury bridal boutique seeking a commercially minded manager to own service and coordination for all clients, oversee daily transaction checks, scheduling and business analysis that informs commercial decisions.

You will be a hands-on contributor with authority to coordinate across sales, operations and finance, follow up on commitments and close issues through to resolution.

Qualifications

• Eight+ years in luxury client services or operations.
• Experience handling high-net-worth clients.
• Ability to own end-to-end workflows and resolve issues independently.

Responsibilities

• Own client service and coordination across stages from enquiry to after-sales.
• Produce weekly dashboards and monthly analysis from multiple systems.
• Review invoices daily, reconcile payments and ensure accuracy.
• Manage complex calendars across clients, stylists and operations.
• Collaborate across sales, marketing, operations and finance.
• Influence departments and confirm responsibilities with clarity.

Skills

Client management

Data analysis

Cross-functional coordination

English fluency

Attention to detail

Stakeholder management

Tools

Zoho Books

CRM systems

Excel / Sheets

Airtable

Job description

Truly Enamoured is a Singapore luxury bridal boutique seeking a commercially minded manager to own service and coordination for all clients, oversee daily transaction checks, scheduling and business analysis that informs commercial decisions.

You will be a hands-on contributor with authority to coordinate across sales, operations and finance, follow up on commitments and close issues through to resolution.