Boutique Director — Luxury Clienteling & Growth Leader

Richemont; Singapore; Sur place; SGD 150 000 - 210 000; Plein temps

Résumé du poste

Richemont in Singapore seeks a Boutique Director to craft a premium client experience and an outstanding employee experience, while implementing a strong clienteling approach.

You will lead business development, partnerships, and collaborations to enhance boutique positioning, staying aware of local market dynamics and competitor activity. You will recruit and develop the boutique team, drive CRM and clienteling initiatives, and ensure consistent brand representation.

Qualifications

• Experience cultivating relations with high-net-worth clients and key stakeholders.
• Strong leadership with a track record of developing teams.
• Deep understanding of luxury environments, brands and client expectations.

Responsabilités

• Drive boutique sales targets and lead KPI-based performance.
• Develop and implement clienteling and CRM initiatives with the boutique team.
• Recruit, coach and manage boutique staff with a strong service mindset.
• Represent the Brand identity and act as Maison ambassador in the market.
• Oversee boutique operations in line with Brand policies and compliance.

Connaissances

Client relationship management

Team leadership

Luxury retail

CRM tools

Business development

Outils

CRM systems

Description du poste

Richemont in Singapore seeks a Boutique Director to craft a premium client experience and an outstanding employee experience, while implementing a strong clienteling approach.

You will lead business development, partnerships, and collaborations to enhance boutique positioning, staying aware of local market dynamics and competitor activity. You will recruit and develop the boutique team, drive CRM and clienteling initiatives, and ensure consistent brand representation.