Luxury Brand Team Lead – Sales & Client Experience

BoF Careers; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Prada Group is seeking a Brand Ambassador/Department Leader to drive sales and deliver exceptional client service in a luxury retail environment. You will manage a department, motivate the team, and lead omni-channel initiatives while staying current with market trends.

Join a globally renowned luxury house with a focus on excellence, creativity, and client experience. The role includes on-floor leadership, staff development, and partnership with the Store Manager to achieve sales targets.

Qualifications

• Passion for the managed product category.
• Strong customer service approach and client focus.
• Ability to lead a department and motivate a team.
• Familiarity with luxury/fashion market trends and product knowledge.

Responsibilities

• Drive department to exceed financial targets and maximize sales.
• Support Store Manager with business plans and action proposals.
• Lead the team to exceed KPIs and drive cross-selling.
• Ensure top-tier client service and on-floor presence.
• Foster omni-channel and e-commerce development with timely order responses.
• Train and inspire the sales team on product knowledge and company policies.
• Develop talents and map market research with Store Manager.
• Maintain store care, inventory, cash handling, and back-of-house organization.

Skills

Passion for product category

Business driven

Team leadership

Customer service

Client focus

Confident and positive attitude

Problem solving

Organized and detail oriented

Market and product knowledge

Degree in Business/Retail Management (

Education

Business/Retail Management degree or equivalent

Job description

Prada Group is seeking a Brand Ambassador/Department Leader to drive sales and deliver exceptional client service in a luxury retail environment. You will manage a department, motivate the team, and lead omni-channel initiatives while staying current with market trends.

Join a globally renowned luxury house with a focus on excellence, creativity, and client experience. The role includes on-floor leadership, staff development, and partnership with the Store Manager to achieve sales targets.