Lux Client Relations Lead, Singapore & Malaysia

Tiffany & Co; Singapore; Hybrid; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Career development

Cross-functional exposure

Global luxury brand

Job summary

Tiffany & Co. in Singapore & Malaysia is seeking a Client Relations Manager to design and deliver high-impact client experiences across both markets, from in-store activations to exclusive events.

Based in Singapore, you will lead VIC client strategies, data intelligence, and cross-functional collaboration with retail, events, and regional leadership.

The role requires a polished host who can manage budgets, giftings, and ROI while mentoring the local team to elevate every client touchpoint.

Qualifications

• Proven experience in client relations, private client management, or luxury activations — ideally within the fine jewelry area.
• Deep understanding of the HNWI client landscape in Southeast Asia.
• Exceptional organizational skills, with the ability to manage multiple activations and stakeholders simultaneously.
• A natural host: warm, composed under pressure, and fluent in the art of luxury hospitality.
• Strong analytical mindset — comfortable translating data into client strategy.
• Cultural fluency across the Singapore and Malaysia markets.
• Fluent in English; additional languages a distinct advantages

Responsibilities

• Own and manage the bi-market client event calendar, coordinating with relevant vendors when necessary, to deliver elevated activations across festive moments, product launches, and High Jewelry & High Watch events.
• Design and execute bespoke & 360-degree VIC client experiences — in-store, virtual, and at High Jewelry & High Watch events — inspired by the Brand storytelling.
• Lead VIC client acquisition and retention strategies, guiding teams to cultivate relationships with high-potential prospects and deepening engagement with existing clients through strong client mapping & individual client journeys.
• Strategically manage & allocate VIC giftings, using them as a key leverage in the client journey with clear KPI’s on ROI overtime.
• High Jewelry / High Watch Nominations & Client Intelligence
• Build and maintain comprehensive VIC Client Facebook profiles: synthesizing spend data, qualitative insights, and engagement history into actionable intelligence that sharpens individual selling strategies.
• Ensure VIC client data is consistently updated and leveraged by the full client-facing team to drive personalized, commercially relevant engagement.
• Client Events & On-the-Ground Leadership
• Take full ownership of High Jewelry & High Watch event hospitality logistics ensuring every touchpoint is seamless, warm, and elevated.
• Serve as the Maison’s primary Ambassador during VIC client events, leading on-the-ground teams with cultural fluency, executive composure, and meticulous attention to the client experience from arrival through departure.
• Roll out hosting training to regional hosts and client-facing teams ahead of activations.
• Projects & In-Store Experience
• Partner with retail leaders and relevant stakeholders to ensure the Projects' experience is consistently elevated, emotionally resonant, and integrated into the clienteling strategy.
• Convert every client visit into a meaningful relationship-building opportunity, reinforcing the brand's iconic status through each interaction.
• Budget Management & Return On Investment
• Manage the client actions budget (including VIC Gifting) with rigorous tracking and regular ROI reporting.
• Lead structured post-activations analysis — translating engagement data into clear insights that continuously improve the quality and commercial return of client programming.
• Lead and develop the Client Relations teams for Singapore and Malaysia, investing meaningfully in each direct report's career aspirations through mentorship, feedback, and active advocacy for internal growth.

Skills

Client relations

Private client management

Luxury activations

HNWI market knowledge

Hospitality excellence

Data-driven strategy

Job description

Tiffany & Co. in Singapore & Malaysia is seeking a Client Relations Manager to design and deliver high-impact client experiences across both markets, from in-store activations to exclusive events.

Based in Singapore, you will lead VIC client strategies, data intelligence, and cross-functional collaboration with retail, events, and regional leadership.

The role requires a polished host who can manage budgets, giftings, and ROI while mentoring the local team to elevate every client touchpoint.