[LTA-TRO] MANAGER, OPERATIONS COMMAND CENTER, STRATEGIC OPERATIONS & CONTRACTS

GVT Government Technology Agency; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

GVT Government Technology Agency is seeking a Manager for the Operations Command Center to lead policy development, contract oversight and cross-functional collaboration. You will guide data-driven decision making, analyse operational trends and drive continuous improvement across divisions.

This role involves governance, vendor engagement, procurement support, governance frameworks for risk, and preparing reports for stakeholders. Shortlisting may require medical declaration.

Qualifications

• Proven experience in operations management or policy roles.
• Strong leadership and strategic thinking skills.
• Excellent communication and collaboration abilities.

Responsibilities

• Manage operational policy issues and support cross-functional teams.
• Lead development and review of policies to improve efficiency and decision-making.
• Analyze operational data to identify trends and optimise performance.
• Provide strategic guidance to teams to align with organisational goals.
• Prepare reports and presentations highlighting trends, costs, and trade-offs for stakeholders.
• Monitor policy implementation and identify opportunities for improvement.
• Coordinate with government agencies and stakeholders on operational issues.
• Develop and implement contract management strategies across the lifecycle.

Skills

Leadership

Analytical thinking

Policy development

Cross-functional collaboration

Data analysis

Contract management

Job description

MANAGER, OPERATIONS COMMAND CENTER, STRATEGIC OPERATIONS & CONTRACTS

This role will be responsible for managing key operational policy issues and providing support to cross-functional teams within the Operations Command Center. The ideal candidate will possess strong leadership, problem-solving and analytical skills, with the ability to collaborate across divisions to ensure effective operational management and strategic contracts oversight. The role involves leading the development and review of operational policies and procedures to enhance efficiency, effectiveness and data-driven decision-making. You will conduct in-depth analysis of operational data to identify trends, optimise performance and inform operational strategies. You will also provide strategic guidance and support to teams across the Division to ensure alignment with operational goals and objectives, while collaborating with internal and external stakeholders to align operational strategies and analyses with broader organisational objectives. In addition, you will prepare reports and presentations highlighting key trends, cost-benefit analyses, operational challenges and trade-offs to support decision-making by key stakeholders. You will monitor and evaluate policy implementation and operational performance to identify opportunities for continuous improvement and innovation, as well as coordinate with relevant government agencies and stakeholders to address operational issues and ensure effective collaboration and alignment across all parties. You will also develop and implement comprehensive contract management strategies to ensure compliance with contractual obligations and maximise value from operational partnerships. This includes overseeing the entire contract lifecycle, from procurement planning, vendor evaluation and contract negotiation support to performance monitoring and renewal strategies, while ensuring alignment with operational requirements and budgetary constraints. You will further establish governance frameworks for contract risk assessment, dispute resolution and stakeholder communication to ensure effective integration of contractual commitments with operational delivery.

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.

What we are looking for

• Knowledge in any discipline
• Proven experience in operations management, policy development or analytical roles.
• Strong leadership, analytical and strategic thinking skills.
• Excellent communication and collaboration skills, with the ability to influence and work effectively across teams.
• Ability to manage complex projects, analyse data effectively and drive results in a fast-paced environment.
• Experience working within a Command Center or similar operational environment is a plus.
• Experience in contracts management, procurement processes, or vendor relationship management is preferred.
• Knowledge of contract law, compliance frameworks, and risk management principles would be advantageous.

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore.