[LTA-TRO] PRINCIPAL / SENIOR / EXECUTIVE, APPEALS

Land Transport Authority; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

The Land Transport Authority (LTA) in Singapore is seeking a Principal/Senior/Executive to manage appeals arising from various offences. You'll review cases, prepare reports, and enhance operational efficiency through various projects.

Ideal candidates should possess relevant experience, excellent analytical and communication skills, and be proficient in Microsoft Office. Opportunities and challenges abound for those eager to contribute to Singapore's integrated transport system.

Qualifications

• At least 2 years of relevant experience in enforcement functions or customer service.
• Ability to work independently and as part of a team.
• Sound judgement and ability to multi-task in a dynamic environment.

Responsibilities

• Review and respond to appeals under the Road Traffic Act.
• Prepare comprehensive reports of analysis and recommendations.
• Assist in developmental projects to enhance operational efficiency.

Skills

Knowledge in any discipline

Customer service

Analytical skills

Communication skills

Proficient in Microsoft Office

Job description

What the role is

[LTA-TRO] PRINCIPAL / SENIOR / EXECUTIVE, APPEALS

What you will be working on

You are responsible for reviewing and responding to appeals arising from offences committed under the Road Traffic Act, Active Mobility Act and other Acts under LTA’s administration and their subsidiary legislation. Depending on the circumstances of each case, you may be required to prepare a comprehensive report of your analysis and recommendation. You will also need to handle general enquiries made by members of public, motorists and or other agencies. In addition, you will assist in developmental projects to streamline work processes and enhance operational efficiency of the team.

What we are looking for

• Knowledge in any discipline
• Preferably at least 2 years of relevant experience ideally in enforcement functions or customer service
• Resourceful, self‑motivated and ability to work independently and as a team
• Able to exercise sound judgement with ability to multi-task in a dynamic environment
• Good analytical, written and communication skills
• Able to communicate well with the public and handle difficult customers
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint)

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.

About Land Transport Authority

The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us. Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.