Logistics Quality & Continuous Improvement Lead

ELEMENT14 PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

ELEMENT14 PTE. LTD. is seeking a proactive Logistics Quality Executive to drive quality excellence in our Changi South operations. The role focuses on customer complaint management, RCA, CAPA coordination, and continuous improvement across warehouse and logistics processes.

You will analyze data to identify trends, support QMS activities, and collaborate with cross-functional teams to enhance customer satisfaction and operational performance. Prior experience with ISO 9001 is advantageous.

Qualifications

• Minimum 1–2 years in Quality, Logistics, Supply Chain, Warehouse Operations, or Customer Quality.
• Experience handling customer complaints and corrective action processes.
• Experience in ISO 9001 environment preferred.

Responsibilities

• Manage customer complaints and quality incidents from receipt through closure.
• Coordinate corrective and preventive actions (CAPA) with operations teams.
• Lead Lean improvement initiatives across warehouse and logistics operations.
• Develop and maintain quality KPIs and dashboards (Power BI preferred).
• Support maintenance and continual improvement of the QMS including audits.

Skills

Power BI

Excel

Root Cause Analysis

CAPA

Lean/CI

Data analysis

Education

Diploma or Degree in Quality Management / Supply Chain & Logistics

Tools

Power BI

Microsoft Excel

Job description

ELEMENT14 PTE. LTD. is seeking a proactive Logistics Quality Executive to drive quality excellence in our Changi South operations. The role focuses on customer complaint management, RCA, CAPA coordination, and continuous improvement across warehouse and logistics processes.

You will analyze data to identify trends, support QMS activities, and collaborate with cross-functional teams to enhance customer satisfaction and operational performance. Prior experience with ISO 9001 is advantageous.