Logistics Operations Lead: Shipments & Client Care

J&T Express Singapore Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

J&T Express Singapore Pte Ltd is seeking an Operations & Shipment Management professional to coordinate daily tasks, inbound/outbound shipments, including customs clearance and duty requirements. You will ensure accurate handling of COD collections and parcels requiring permits while monitoring shipment status.

You will also focus on client liaison, providing daily updates and timely responses, and will collaborate with multiple teams to optimize parcel life cycles and service excellence across

Qualifications

• Minimum certificate, diploma, or degree in Logistics, Supply Chain, Business Administration, or related fields.
• 2–3 years’ experience in operations, logistics, or shipping preferred.
• Knowledge of customs clearance, duties, and permit-related processes is an advantage.
• Strong English communication; Mandarin proficiency is an added advantage for Mandarin-speaking clients.
• Proficient in Microsoft Office; knowledge of WMS/CRM systems preferred.

Responsibilities

• Manage and assign daily tasks to Operation Assistants.
• Handle inbound and outbound shipment processes, including customs clearance and duty requirements.
• Ensure accurate handling of COD collections and parcels requiring permits.
• Monitor and verify incoming shipment status, ensuring accuracy of inbound vs. output performance.
• Serve as the main point of contact for inbound and return shipments.
• Maintain close communication with clients and ensure timely responses.
• Provide clients with daily acceptance volume updates, highlighting discrepancies where applicable.
• Keep clients informed on parcels with unique statuses and manage damaged parcel cases with prompt updates.
• Oversee and follow up on the full parcel life cycle from acceptance to final resolution.
• Track and report on inbound vs. output quantity performance, including parcel life cycle results.
• Support continuous improvement by highlighting recurring issues and coordinating with other departments for resolution.
• Work closely with operations, customer service, and fleet departments to ensure smooth parcel status tracking and issue resolution.
• Facilitate effective communication between departments to maintain service excellence.

Skills

Attention to Detail

Communication & Interpersonal Skills

Customer Focus

Teamwork & Collaboration

Problem-Solving

Education

Diploma/degree in Logistics or related

Tools

Microsoft Office

WMS/CRM systems

Job description

J&T Express Singapore Pte Ltd is seeking an Operations & Shipment Management professional to coordinate daily tasks, inbound/outbound shipments, including customs clearance and duty requirements. You will ensure accurate handling of COD collections and parcels requiring permits while monitoring shipment status.

You will also focus on client liaison, providing daily updates and timely responses, and will collaborate with multiple teams to optimize parcel life cycles and service excellence across