Logistics Key Account Executive (Ubi)

Align Recruitment Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

AWS

Annual leave

Medical coverage

Job summary

Align Recruitment Pte Ltd is seeking a dedicated Key Account Executive to solidify relationships with major clients and act as the primary interface between clients and internal cross-functional teams. The role focuses on optimizing operations, coordinating with Sales, Logistics, and Finance, and delivering regular performance updates.

The ideal candidate has a minimum Diploma in Business with at least two years of customer service experience, strong communication skills, and attention to detail

Qualifications

• Diploma in Business or an equivalent qualification.
• Minimum 2 years of customer service experience.
• Strong verbal and written communication skills.
• Detail-oriented with high data accuracy.
• Good interpersonal and cross-functional collaboration skills.

Responsibilities

• Manage day-to-day client requirements to ensure smooth operations and consistent service delivery.
• Serve as the main point of contact for clients, handling communications promptly and professionally.
• Build and maintain strong client relationships to support long-term engagement and account growth.
• Prepare weekly and monthly reports for management and clients, highlighting KPIs and updates.
• Assist in onboarding and knowledge sharing with new team members to maintain service standards.

Skills

Client coordination

Relationship management

Communication

Attention to detail

Analytical thinking

Negotiation

Time management

Education

Diploma in Business or equivalent

Job description

Job Details

• We are looking for a dedicated Key Account Executive to join a leading MNC Logistics service provider. This is a permanent position offering comprehensive benefits, including AWS, annual leave, and medical coverage.

• Working Hours: Monday to Friday, 8:30 am – 5:30 pm

• You will be responsible for solidifying business relationships and developing professional rapport with our existing major customers. Acting as the primary interface between clients and our internal cross-functional teams, you will optimize business practices and work closely with the Team Lead or Business Manager to conduct periodic reviews and evaluations of current accounts.

Key Responsibilities

Client Coordination & Relationship Management

• Manage day-to-day client requirements to ensure smooth operations and consistent service delivery.

• Serve as the main point of contact for clients, handling communications promptly and professionally.

• Build and maintain strong client relationships to support long-term engagement and account growth.

Customer Service & Support

• Respond to client enquiries regarding orders, quotations, shipments, inventory, and other service-related matters.

• Provide timely updates on delivery schedules and stock availability to support client planning.

• Follow up on issues and concerns to ensure prompt resolution and maintain high service standards.

Operational Coordination

• Work closely with internal teams, including Sales, Logistics, Supply Chain, and Finance, to fulfil client requirements.

• Monitor workflows, manage client expectations, and provide regular progress updates.

• Support demand planning activities with clients to ensure supply is aligned with business needs.

Reporting & Process Improvement

• Prepare weekly and monthly reports for management and clients, highlighting key performance indicators and operational updates.

• Identify areas for improvement and implement initiatives to enhance efficiency and customer satisfaction.

• Establish effective feedback channels to support continuous service and process improvement.

Additional Responsibilities

• Support special projects, process enhancements, and new service rollouts.

• Assist in onboarding and knowledge sharing with new team members to maintain service standards.

• Keep updated on industry trends and client developments to anticipate needs and recommend proactive solutions.

Job Requirements

• Minimum Diploma in Business or an equivalent qualification and 2 years of relevant customer service experience.

• Strong verbal and written communication skills to engage effectively with clients and internal teams.

• Detail-oriented with a high level of accuracy when handling large volumes of data.

• Strong analytical and problem-solving skills.

• Good interpersonal skills with the ability to work effectively across different functions.

• Able to manage time and priorities effectively in a fast-paced environment.

• Good negotiation skills to handle client matters and resolve issues effectively.