Logistics Insurance Solutions Architect

ByteDance; Singapore; On-site; SGD 150,000 - 190,000; Full time

Job summary

ByteDance is seeking a strategic Operations role to enhance logistics insurance services for merchants, including TikTok Shop sellers and cross-border partners. The team focuses on designing end-to-end insurance solutions, tiered operation systems, and robust risk controls across SEA and the US.

The role emphasizes data-driven optimization, cross-functional collaboration, and regional market adaptation to improve policy conversion, retention, and loss ratios.

Qualifications

• 5+ years of B-end operations experience with merchants.
• Ability to translate merchant pain points into concrete solutions.
• Strong collaboration with product, sales, and claims teams.

Responsibilities

• Design and implement logistics insurance operation solutions for B-end merchants.
• Build tiered merchant operation system with pricing and service standards for different customer segments.
• Lead risk control rule implementation and fraud prevention, and optimize models.
• Coordinate with SEA and US teams to localize plans and launch features.

Skills

Merchant operations

Risk control

Cross-regional communication

Data-driven optimization

Job description

ByteDance is seeking a strategic Operations role to enhance logistics insurance services for merchants, including TikTok Shop sellers and cross-border partners. The team focuses on designing end-to-end insurance solutions, tiered operation systems, and robust risk controls across SEA and the US.

The role emphasizes data-driven optimization, cross-functional collaboration, and regional market adaptation to improve policy conversion, retention, and loss ratios.