Logistics Insurance Solution Specialist - Global Payment Corporate Functions Singapore Regular

ByteDance; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

ByteDance is seeking a Logistics Insurance Solution Specialist in Singapore. The role involves designing tailored logistics insurance solutions for B-end merchants, implementing risk control systems, and engaging in cross-regional communication. The ideal candidate will have at least 5 years of experience in merchant operations, strong data analysis skills, and be bilingual in Chinese and English.

Join ByteDance to create an inclusive environment that values diverse perspectives and encourages innovative solutions.

Qualifications

• At least 5 years of B-end (merchant-facing) operations experience.
• Strong ability in merchant needs analysis and solution design.

Responsibilities

• Design and implement logistics insurance solutions for merchants.
• Build a tiered merchant operation system.
• Implement and optimize merchant-side risk control rules.
• Engage with local merchants and partners across SEA and US.

Skills

Merchant needs analysis

Solution design

Data analysis

Bilingual communication (Chinese/English)

Job description

Logistics Insurance Solution Specialist - Global Payment

Responsibilities

1. Merchant Operations & Value Delivery
   • Design and end-to-end implement logistics insurance operation solutions for B-end merchants including TikTok Shop sellers, cross-border freight forwarders, overseas warehouse operators, and logistics service providers. Customize tailored insurance plans, claims green channels, and value-added service packages to address specific merchant pain points, improve policy purchase conversion and retention rates, and deliver quantifiable value outcomes (e.g. reducing negative review rates, minimizing cargo loss costs, improving logistics satisfaction scores).
   • Build a tiered merchant operation system: design differentiated pricing strategies, rebate policies, and service standards for different customer segments (small/medium freight forwarders, top sellers, brand independent stations), and formalize scalable merchant operation SOPs.
2. Risk Control System Implementation
   • Possess in-depth knowledge of end-to-end logistics insurance risk control logic. Responsible for the implementation and optimization of merchant-side risk control rules, including merchant access review, adverse selection risk identification, and fraud prevention. Collaborate with product teams to optimize risk control models and maintain loss ratios within target ranges.
   • Lead merchant communication and risk mitigation for high-value claim cases, accumulate risk merchant feature databases, and continuously improve merchant risk control strategies.
3. Localized Operations & Cross-Regional Communication
   • Engage with local merchants, partners, and channel agents in SEA (Indonesia/Malaysia/Thailand/Vietnam) and the US. Conduct bilingual (Chinese/English) communication to develop localized merchant operation plans that adapt to regional market characteristics and merchant preferences.
   • Coordinate with sales, product, and claims teams to drive the testing, iteration, and launch of new merchant-side logistics insurance features and solutions.
4. Data-Driven Operations
   • Track core merchant operation KPIs (policy conversion rate, merchant retention rate, average customer lifetime value, loss ratio, etc.), identify optimization opportunities through data analysis, and continuously improve operational efficiency and ROI.
   • Develop benchmark merchant cooperation cases and create reusable merchant operation methodologies to support scalable business expansion.

Minimum Qualifications

• At least 5 years of B-end (merchant-facing) operations experience.
• Strong ability in merchant needs analysis and solution design, with proven experience in translating merchant pain points into practical and implementable solutions.

Preferred Qualifications

• Experience in cross-border e-commerce, logistics insurance, freight forwarding, or cross-border payments.
• Prior experience in TikTok Shop or Amazon merchant operations is a strong plus.
• Familiarity with basic insurance risk control logic, with experience in risk identification and/or loss ratio optimization preferred.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. We celebrate diverse voices and strive to create an environment that reflects the many communities we reach.