Logistics Customer Care & Shipments Executive

WECRUIT PTE. LTD.; Singapore; On-site; SGD 31,000 - 45,000; Full time

Job summary

Wecruit Pte Ltd is seeking a Customer Service & Operations Executive in Singapore to manage end-to-end shipment processing, order coordination and customer enquiries. The role involves handling air/ocean shipments, maintaining vendor relationships, and delivering high customer satisfaction for local and overseas clients.

No prior experience is required; entry-level candidates are welcome. The company emphasizes confidentiality of applications and compliance with data privacy policies.

Qualifications

• Entry-level opportunity in logistics/customer operations.

Responsibilities

• Handle end-to-end shipment processing and order coordination.
• Address customer enquiries via email and phone with professional communication.
• Coordinate with internal teams, overseas offices, carriers and warehouse personnel to ensure smooth logistics operations.
• Resolve customer complaints by investigating root causes and providing solutions within set timeframes.
• Maintain up-to-date information in internal systems and comply with company procedures.

Skills

Customer service

Job description

Wecruit Pte Ltd is seeking a Customer Service & Operations Executive in Singapore to manage end-to-end shipment processing, order coordination and customer enquiries. The role involves handling air/ocean shipments, maintaining vendor relationships, and delivering high customer satisfaction for local and overseas clients.

No prior experience is required; entry-level candidates are welcome. The company emphasizes confidentiality of applications and compliance with data privacy policies.