Lobby Operations Intern

SmartRecruiters, Inc.; Singapore; Presencial; SGD 13.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5-day work week

Duty meals

Colleague discounts

Medical benefit

Career development

Learning opportunities

Descripción de la vacante

Raffles Hotel Singapore is renowned for its luxury heritage and impeccable guest service. The Lobby Operation Intern supports delivering a seamless guest journey across arrivals, seating, and coordination with the F&B team.

You will uphold brand standards, assist with pre-arrival communications, drive upsell opportunities, and contribute to a smooth lobby operation in line with SOPs and Forbes/LQA guidelines.

Formación

• Pursuing or completed Diploma or Degree in hospitality or related field.
• Retail or guest interaction experience.
• Strong technical service skills.
• Excellent English communication, both written and spoken.
• Reliable, presentable and team-oriented.
• Flexible to different working locations.

Responsabilidades

• Deliver seamless lobby guest experiences in coordination with the F&B team.
• Assist with check-in/check-out experience to guests.
• Upsell and cross-sell opportunities across hotel facilities.
• Uphold SOPs, LSOPs, and Forbes/LQA standards in daily operations.
• Handle security incidents and guest complaints with management.
• Perform administrative tasks to ensure lobby readiness and responsiveness.
• Support pre-arrival communications within the Lobby Operations team.

Conocimientos

Guest interaction

English communication

Team player

Interpersonal skills

Educación

Diploma or Degree in Hospitality

Descripción del empleo

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

Job Description

The Lobby Operation Intern assists in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey.

Primary Responsibilities

EXECUTES CORE TASKS OF THE LOBBY OPERATION

• Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in close cooperation with the Raffles Butler.
• Provides a first-class stay experiences for all residents including a seamless and personalized check-in and checkout experience.
• Closely assists the F&B team in welcoming and accommodating/seating restaurant patrons.
• Ensures the smooth running of the Lobby operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products and colleagues.
• Addresses any security incidents and guest complaints to the Lobby Operations management team and reacts proactively when suitable and appropriate.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Accurately executes cashiering and billing duties in coordination with the Raffles Butlers and cooperates closely with the Finance team.
• Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and the completion of all essential preparatory tasks prior to guests’ arrivals.
• Assists with the timely pre-arrival correspondence cycle within the Lobby Operations team.

Maximises the outcome of upsell and cross-sell opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities for Residents, F&B patrons and visitors.

Seeks constant improvement of quality in product and services

• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Operations management team and always reinforces hotel values.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.
• Performs any other duties and responsibilities that may be assigned.

Qualifications

Candidate Profile

Knowledge and Experience

• Pursuing or pursued a Diploma or Degree from preferably hospitality or related field.
• Retail or guest interaction experience.
• Technical service skills.
• Interpersonal skills – communicates easily/openly with integrity towards own action.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Personal presentation, clean/tidy.
• Can work as part of a team.
• Guest and people oriented.
• Creative and open-minded.
• Flexible and adaptable to different working locations.

Additional Information

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Medical and Wellness Benefit.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities