Live Risk Intervention Specialist, Trust & Safety

TikTok; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TikTok is seeking an Extreme Risk Operations analyst to join the 24/7 ERO team in Singapore. You will assess risk, respond to livestream escalations, and coordinate with internal partners to intervene quickly and effectively.

The role involves reviewing content and profiles under policy guidelines, maintaining detailed metadata, and acting with sound judgment in sensitive situations. Office-based with rotating shifts to cover global time zones.

Qualifications

• Fluent in English for cases requiring language skills (verbal and written).
• At least 1 year of experience or relevant educational background.
• Excellent verbal and written communication; adapt to stakeholders.
• Experience reviewing or exposure to sensitive content and escalation management.

Responsibilities

• Handle large volume livestream escalations and evaluate risk in time-critical situations.
• Support escalations related to sensitive materials and subject matter.
• Make instant, well-reasoned decisions while coordinating with internal partners to protect users.
• Respond to process and policy questions from internal teams.
• Work with cross-functional teams to improve policies and processes within ERO.

Skills

English fluency

Experience in content moderation

Strong communication

Sensitive content handling

Education

Relevant educational background

Job description

TikTok is seeking an Extreme Risk Operations analyst to join the 24/7 ERO team in Singapore. You will assess risk, respond to livestream escalations, and coordinate with internal partners to intervene quickly and effectively.

The role involves reviewing content and profiles under policy guidelines, maintaining detailed metadata, and acting with sound judgment in sensitive situations. Office-based with rotating shifts to cover global time zones.