Lithography Tool Software Engineer

Canon Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Canon Singapore Pte Ltd is seeking a Software Support Engineer for semiconductor manufacturing equipment. You will work on customer sites within cleanroom environments, provide software support across Canon's region, troubleshoot issues, and prepare technical reports in English.

Responsibilities include setting up lithography tools, learning lithography operations, coordinating with on-site and overseas engineers, delivering clear technical reports to customers, and occasional after-hours

Qualifications

• Experience in software support for semiconductor manufacturing equipment.
• Fluency in Japanese (reading, writing, speaking).
• Basic knowledge of Linux commands and operations.
• Experience with clarifying and negotiating customer specifications.

Responsibilities

• Provide software support for semiconductor customers in Canon’s region.
• Troubleshoot software issues and prepare technical reports for customers.
• Set up and maintain lithography tools and related supporting software.
• Learn and apply fundamental knowledge of lithography tools and operations.
• Prepare software release notes and customer-facing documentation in English.
• Travel onsite to customer sites as required and collaborate with engineers.

Skills

Semiconductor software support

Japanese language

Linux command line

Customer communication

Job description

Job Duties

• Work on customer sites within semiconductor cleanroom environments.
• Provide software support for all Semiconductor customers in the Canon's region.
• Troubleshoot software issues and prepare technical reports for customers.
• Set up and maintain lithography tools and related supporting software.
• Learn and apply fundamental knowledge of lithography tools and operations.
• Prepare software release notes and customer-facing documentation in English.
• Provide support during weekends, public holidays, or nighttime when required (infrequent but possible).
• Travel overseas for business, mainly within Southeast Asia, Japan, Taiwan, and India (future).
• Collaborate closely with on-site engineers and overseas Canon software engineers.
• Communicate directly with customers and deliver clear technical reports.
• Escalate software issues to Japan headquarters when necessary.
• Plan and conduct software training or knowledge-sharing sessions for engineers and team members.
• Act as a bridge between Japan headquarters and local engineers for software-related issues.

Required Skills and Experience

• Experience in software support for semiconductor manufacturing equipment.
• Proficiency in the Japanese language (reading, writing, and speaking); Japanese fluency as to support Japanese related customer and HQ
• Basic knowledge and hands-on experience with Linux OS commands and operations.
• Experience with online specifications, including requirement clarification and specification negotiation with customers, is preferred.