Field Lithography Software Engineer — Customer Support

CANON SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Canon Singapore Pte. Ltd. in Singapore seeks a software support specialist for semiconductor manufacturing equipment to work on customer sites and collaborate with global engineers.

You will provide software support, troubleshoot issues, prepare technical reports in English, and sometimes travel regionally to Southeast Asia, Japan, Taiwan, and India as needed. The role combines hands-on support with close customer communication.

Qualifications

• Experience in software support for semiconductor manufacturing equipment.
• Proficiency in the Japanese language (reading, writing, and speaking); Japanese fluency as to support Japanese related customer and HQ
• Basic knowledge and hands-on experience with Linux OS commands and operations.
• Experience with online specifications, including requirement clarification and specification negotiation with customers, is preferred.

Responsibilities

• Work on customer sites within semiconductor cleanroom environments.
• Provide software support for all Semiconductor customers in Canon’s region.
• Troubleshoot software issues and prepare technical reports for customers.
• Set up and maintain lithography tools and related supporting software.
• Learn and apply fundamental knowledge of lithography tools and operations.
• Prepare software release notes and customer-facing documentation in English.
• Provide support during weekends, public holidays, or nighttime when required (infrequent but possible).
• Travel overseas for business, mainly within Southeast Asia, Japan, Taiwan, and India (future).
• Collaborate closely with on-site engineers and overseas Canon software engineers.
• Communicate directly with customers and deliver clear technical reports.
• Escalate software issues to Japan headquarters when necessary.
• Plan and conduct software training or knowledge-sharing sessions for engineers and team members.
• Act as a bridge between Japan headquarters and local engineers for software-related issues.

Skills

Software support

Japanese language

Linux

Job description

Canon Singapore Pte. Ltd. in Singapore seeks a software support specialist for semiconductor manufacturing equipment to work on customer sites and collaborate with global engineers.

You will provide software support, troubleshoot issues, prepare technical reports in English, and sometimes travel regionally to Southeast Asia, Japan, Taiwan, and India as needed. The role combines hands-on support with close customer communication.