LF System Interaction and Writing System Engineer (NPDI)

Hewlett Packard Enterprise; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

Hewlett Packard Enterprise in Singapore is seeking a LF System Interaction and Writing System Engineer (NPDI) to join the NPDI ISDO team. You will validate design robustness, reliability, and customer experience across Large Format Writing systems, working with multiple platforms and cross-functional partners.

Responsibilities include defining customer needs, translating complex technical details into actionable insights, leading system-level testing, and ensuring product quality and smooth tech

Qualifications

• Demonstrated analytical and empirical problem-solving skills.
• System thinker, comfortable with dynamic/ambiguous environments.
• Fluent in spoken and written English.

Responsibilities

• Partner with and influence stakeholders across the business.
• Drive future product requirements by identifying customer needs.
• Translate complex technical information into clear, actionable insights for cross-functional discussions.
• Make customer-focused judgments on product quality and reliability.
• Lead resolution of complex system-level issues and drive robust solutions.
• Document specifications and transfer knowledge to manufacturing partners for lifecycle robustness.
• Provide technical guidance and mentoring to develop engineering capabilities.
• Drive process development and continuous improvement.

Skills

Analytical skills

System thinking

Growth mindset

English fluency

Education

Bachelor's or Master's in Electrical/Mechanical/Materials/Chemical engineering

Job description

LF System Interaction and Writing System Engineer (NPDI)

LF System Interaction and Writing System Engineer (NPDI) Description - The New Product Development and Introduction (NPDI) organization under Inkjet Supplies Development and Operations (ISDO) is responsible for developing innovative technologies and delivering winning products to the marketplace.

The Large Format Writing System and System Integration Team focuses on validating design robustness, reliability, and customer experience to successfully deliver new technologies and products.

The team supports a diverse portfolio for GSB (Graphics Solution Business) across AEC (Architecture Engineering and Construction) and PSP (Print Service Provider) platforms. This broad product portfolio provides engineers with opportunities to work across multiple technologies, gain exposure to different market segments, and develop their careers through a variety of technical and leadership experiences.

NPDI Writing System and System Integration Engineers are responsible for delivering products that meet design requirements in print quality, reliability, and customer experience.

In this role, you will:

• Partner with and influence stakeholders at all levels across the business.
• Drive future product requirements by identifying and defining customer needs.
• Translate complex technical information into clear, actionable insights to enable effective cross-functional discussions.
• Make customer-focused judgments on product quality, reliability, and user experience.
• Lead resolution of complex system-level technical issues and drive implementation of robust solutions.
• Document and transfer specifications, technical justifications, and knowledge to manufacturing partners to ensure product robustness throughout its lifecycle.
• Provide technical guidance and mentoring to develop engineering capabilities within the team.
• Drive process development and continuous improvement initiatives.

Roles & Responsibilities

Acumen Template: Collaborate with WW team to align SKU strategy, own NPI SIE Acumen template creation and modification for NPIs etc ILG or EOSL Test: Develop and validate system-level interactions to ensure new products meet or exceed intended customer experience objectives. SMART Testing: Engage with E&A (Engineering and Authentication) and Security team, develop and validate Printhead and Supplies security features integration for NPIs. Triage: Own autopsy, triage, and failure tracking activities. This includes collecting failed printheads or supplies, performing initial triage, coordinating failure analysis activities, summarizing findings, reporting results, and driving follow-up actions. Writing System Test: Lead printer system testing to demonstrate printhead architecture (PHA) and/or ink baseline performance. Key performance metrics include nozzle health, edge roughness, spray performance, decap, flow rate, color accuracy, and other print quality attributes, while identifying pen, ink, and printer interaction issues. Timeless Support: Collaborate with Ink Supplies Development Organization (ISDO) manufacturing teams to support printhead manufacturing qualification, technology transfer, and production readiness.

Job Requirements

• Bachelor's or Master's degree in Electrical/Mechanical/Material/Chemical engineering or relevant Technical breath & system approach
• Demonstrated analytical and empirical problem-solving skills
• System thinker, looking for connections, and comfortable with things being dynamic or ambiguous
• Growth mindset, good flexibility and adaptability are key
• Fluent in spoken & written English
• Ability to work across multiple time zones / both within and outside one's own work group
• Prior print test experience and knowledge of the pen system issues and failure analysis techniques.
• Available for occasional travel (25%)

Disclaimer: This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all the duties, skills responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job - Engineering Schedule - Full time Shift - No shift premium (Singapore) Travel - 25% Relocation - No

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