Level 2 Network Engineer

OPUS IT SERVICES PTE LTD; Singapore; On-site; SGD 67,000 - 89,000; Part time

Job summary

OPUS IT SERVICES PTE LTD is seeking a Network Operations professional for a 6-month contract, based at Woodlands or ICA offices in Singapore. The role focuses on continuous network monitoring, incident management, and infrastructure lifecycle support.

Responsibilities include proactive health checks, RCA, change and release activities, and generating monthly SLA reports. CCNA/CCNP or equivalent certification is required, with standby duties as needed.

Qualifications

• Experience in network operations and monitoring with proactive health checks.
• CCNA/CCNP or equivalent certification required.
• Contract role of 6 months with possible extension upon performance.
• Ability to work standby and normal hours.

Responsibilities

• Monitor networks and generate daily operational reports.
• Handle incidents and problem management end-to-end.
• Manage infrastructure including routers, switches, firewalls, and load balancers.
• Perform patching, vulnerability checks and compliance reporting.
• Maintain CMDB and network documentation.
• Deliver monthly SLA performance reports.

Skills

Network monitoring

Incident management

Root cause analysis

SLA management

Documentation

Education

CCNA/CCNP or equivalent network certification

Tools

Cisco devices

Palo Alto

Check Point

F5 Load Balancers

Job description

Workplace: Woodlands / Any other ICA office

Working Hours: Normal working hours with standby needed

Employment Type: 6-month contract with option to extend another 12 months

Scope of Services

• Network Operations & Monitoring: Continuous monitoring, proactive health checks, alerting, and backup verification.
• Incident & Problem Management: End-to-end incident handling, root cause analysis (RCA), and timely resolution aligned with SLA commitments.
• Infrastructure Management & Lifecycle: Management of network devices including routers, switches, firewalls, and load balancers, as well as upgrades and lifecycle activities.
• Security Management: Firewall policy management, log monitoring, compliance checks (e.g., CIS benchmarks), and threat escalation.
• Patch & Vulnerability Management: Vulnerability scanning, patch deployment, prioritization, and compliance reporting
• Asset & Configuration Management: CMDB updates, asset reconciliation, and configuration tracking.
• Change & Release Management: Execution of changes in accordance with ITIL processes, including risk assessment and rollback planning.
• Capacity & Performance Management: Monitoring, trend analysis, and capacity planning recommendations.
• Documentation & Reporting: Maintenance of network documentation, SOPs, and delivery of operational and monthly performance reports.

Technology Environment

• Cisco (routers, switches, load balancing technologies)
• Palo Alto firewalls
• Check Point firewalls
• F5 Load Balancers
• CCNA/CCNP required, and any other Network Cert

Deliverables

• Daily operational monitoring and reporting
• Monthly service reports covering SLA performance, incidents, patch compliance, security posture, asset reconciliation, and capacity planning