Network Engineer (1 year contract)

Starhub Ltd; Singapore; On-site; SGD 55,800 - 100,440; Full time

Job summary

Starhub Ltd in Singapore is seeking a Network Engineer for a 1-year contract to support and maintain mission-critical wireless infrastructure. You will troubleshoot, perform preventive maintenance, and coordinate with vendors and facilities teams to ensure 24/7 network availability.

The role requires 3–5 years of hands-on experience with Cisco/WLC, Aruba, and security concepts, plus ITSM familiarity (ServiceNow). Onsite work and stand-by shifts may be required.

Qualifications

• Diploma or Degree in Information Technology, Computer Engineering, or related field
• Minimum 3–5 years hands-on experience in network and wireless infrastructure support
• Strong knowledge of Cisco Wireless LAN Controllers (WLC), Aruba Wireless solutions, switching and routing, DNS, DHCP, VLANs and authentication systems
• Experience with monitoring and management tools: Cisco Catalyst Center, AirWave, SevOne, ServiceNow

Responsibilities

• Support day-to-day operations of wireless infrastructure including Cisco Wireless solutions, Aruba solutions, switches, firewalls, captive portals, and authentication systems
• Perform troubleshooting for Wireless connectivity issues, DNS, DHCP, captive portal access, OTP login issues, VLAN routing, authentication failures, and internet access problems
• Manage service technical escalations and support major incident troubleshooting during service disruptions
• Support preventive maintenance, firmware upgrades, patching, and technology refresh activities for wireless and network infrastructure
• Support WLC upgrade activities including Access Point image updates, failover testing, rollback planning, and validation activities
• Work closely with vendor TAC such as Cisco TAC and Aruba TAC for issue analysis and problem resolution
• Perform root cause analysis (RCA) and prepare incident reports, technical findings, and preventive recommendations
• Support implementation activities including Access Point deployment, switch replacement, firewall migration, SSL certificate updates, and network migrations
• Coordinate with stakeholders, vendors, contractors, and facility management teams during maintenance and implementation activities
• Support testing activities such as congestion testing, failover testing, WiFi roaming optimization, and POE/network validation
• Monitor infrastructure health using tools such as Catalyst Center, AirWave, SevOne, LogicMonitor, NetAlly
• Fluent in ITSM Incident, Change Management, Service Request platforms such as ServiceNow
• Maintain technical documentation including install plans, diagrams, inventory records, validation evidence, and maintenance reports
• Support after-office-hour maintenance windows, standby support, and emergency troubleshooting activities
• Ensure compliance with operational governance, safety requirements, and change management procedures

Skills

Troubleshooting

Communication

Independent working

Stakeholder coordination

Education

Diploma or Degree in IT/Networking

Tools

Cisco Catalyst Center

AirWave

SevOne

ServiceNow

Job description

Select how often (in days) to receive an alert:

Network Engineer (1 year contract)

Date: 26 Jul 2026

Location: SG

Job Description

This role will be based at client site. Network Engineer is responsible for supporting and maintaining mission-critical Wireless network infrastructure. The role involves troubleshooting, maintenance, incident response, preventive maintenance, implementation activities, vendor coordination, and support for large-scale wireless environments operating in a 24/7 environment.

Job Responsibilities

• Support day-to-day operations of wireless infrastructure including Cisco Wireless solutions, Aruba solutions, switches, firewalls, captive portals, and authentication systems.
• Perform troubleshooting for Wireless connectivity issues, DNS, DHCP, captive portal access, OTP login issues, VLAN routing, authentication failures, and internet access problems.
• Manage service technical escalations and support major incident troubleshooting during service disruptions.
• Support preventive maintenance, firmware upgrades, patching, and technology refresh activities for wireless and network infrastructure.
• Support WLC upgrade activities including Access Point image updates, failover testing, rollback planning, and validation activities.
• Work closely with vendor TAC such as Cisco TAC and Aruba TAC for issue analysis and problem resolution.
• Perform root cause analysis (RCA) and prepare incident reports, technical findings, and preventive recommendations.
• Support implementation activities including Access Point deployment, switch replacement, firewall migration, SSL certificate updates, and network migrations.
• Coordinate with stakeholders, vendors, contractors, and facility management teams during maintenance and implementation activities.
• Support testing activities such as congestion testing, failover testing, WiFi roaming optimization, and POE/network validation.
• Monitor infrastructure health using tools such as Catalyst Center, AirWave, SevOne, LogicMonitor, NetAlly.
• Fluent in ITSM Incident, Change Management, Service Request platforms such as ServiceNow.
• Maintain technical documentation including install plans, diagrams, inventory records, validation evidence, and maintenance reports.
• Support after-office-hour maintenance windows, standby support, and emergency troubleshooting activities.
• Ensure compliance with operational governance, safety requirements, and change management procedures.

Qualifications

Diploma or Degree in Information Technology, Computer Engineering, Network Engineering, or related field.
Minimum 3–5 years of hands-on experience in network and wireless infrastructure support.

Strong knowledge of:
Cisco Wireless LAN Controllers (WLC)
Aruba Wireless solutions
Switching and routing technologies
Firewalls and network security concepts
DNS, DHCP, VLANs, and authentication systems

Experience with monitoring and management tools suchb:
Cisco Catalyst Center
AirWave
SevOne
ServiceNow

Familiarity with incident management, RCA preparation, and maintenance support processes.
Experience supporting enterprise or mission-critical environments is an advantage.
Good troubleshooting, communication, and stakeholder coordination skills.
Ability to work independently and support after-hours maintenance activities when required.

Preferred Certifications
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP)
Aruba Certified Mobility Associate/Professional
ITIL Foundation Certification

Work Arrangement
Onsite support role
May require standby support, shift work, and after-office-hour maintenance activities depending on operational requirements.