Level 2 IT Support Engineer | Azure/O365 & Automation

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GMP Technologies (S) Pte Ltd seeks a Senior IT Support specialist to provide Level 2 incident resolution for end-user devices, servers, cloud services and applications. You will monitor systems, perform root-cause analysis, and drive automation and process improvements across ITSM workflows.

The role requires 5 years in a similar IT support position, strong Azure/O365 experience, Windows Server/Windows11 proficiency, and familiarity with PowerShell, Power Apps and MDM (Intune).

Qualifications

• Degree in Information Technology or related field with 5 years of equivalent experience in a similar role.
• Strong hands-on experience in Microsoft 365 (O365) services.
• Good knowledge of Microsoft Azure Cloud, including IaaS and PaaS.
• Good knowledge of Windows Server and Windows11.
• Experience with IIS, .NET application support and client-server architecture.
• Exposure to Microsoft Power Apps.
• Scripting experience in PowerShell, Python or Bash.
• Good knowledge of mobile application support and diagnostics.
• Knowledge of Mobile Device Management, especially Microsoft Intune.
• Understanding of ITSM tools and automation such as ServiceNow, ServiceDesk or ManageEngine.
• ITIL certification is highly preferred.
• Strong troubleshooting, analytical and problem-solving skills.
• Good communication and stakeholder management skills.
• Ability to work with technical teams, business users and external partners.

Responsibilities

• Provide Level 2 technical support for end-user devices, servers, cloud services and apps.
• Monitor IT systems and use alerts to identify issues proactively.
• Perform root cause analysis and implement improvements.
• Introduce automation via scripting or by collaborating with development teams.
• Improve ITSM workflows and automation to raise service levels.
• Prioritise and escalate issues to appropriate teams.
• Document troubleshooting steps and solutions.
• Perform preventative maintenance for servers and services.
• Conduct post-resolution follow-ups with users and stakeholders.
• Provide technical guidance and training to end users.
• Install, configure, test and troubleshoot workstation hardware, networking devices and cloud services.
• Maintain IT asset inventory.
• Configure and test customised solutions across platforms.
• Monitor system performance and report statistics.
• Provide Level 1 support during high workload.
• Analyze support trends to drive improvements.
• Collaborate with Level 1/3 teams and business users to improve processes.
• Research hardware/software to support procurement and initiatives.
• Assess mobile/web apps before deployment.

Skills

Microsoft 365

Azure Cloud

Windows Server

IIS/.NET

Power Apps

PowerShell

Python

Bash

Intune / MDM

ITSM tools

ITIL

Education

Bachelors in Information Technology

Tools

ServiceNow

ServiceDesk

ManageEngine

Job description

GMP Technologies (S) Pte Ltd seeks a Senior IT Support specialist to provide Level 2 incident resolution for end-user devices, servers, cloud services and applications. You will monitor systems, perform root-cause analysis, and drive automation and process improvements across ITSM workflows.

The role requires 5 years in a similar IT support position, strong Azure/O365 experience, Windows Server/Windows11 proficiency, and familiarity with PowerShell, Power Apps and MDM (Intune).