Automation-Driven IT Infrastructure Engineer

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

GMP Technologies (S) Pte Ltd seeks a skilled Level 2 IT support specialist to monitor, troubleshoot, and resolve incidents across end-user devices, servers, cloud services and applications. You will enhance monitoring, automate repetitive tasks, and optimise ITSM workflows to improve service delivery and SLA performance.

The role requires strong experience with Microsoft 365, Azure, Windows Server, IIS/.NET, and Power Apps, plus scripting with PowerShell, Python or Bash.

Qualifications

• Degree in Information Technology or a related field; or 5+ years of equivalent IT experience.
• ITIL certification is highly preferred.
• Advanced knowledge of Microsoft 365 and Azure cloud services is essential.
• Experience with Windows Server and Windows 11; IIS and .NET app support is highly preferred.
• Exposure to Microsoft Power Apps; scripting with PowerShell, Python or Bash is highly preferred.
• Experience supporting mobile apps and Apple devices; knowledge of MDM such as Intune is preferred.
• Strong ITSM understanding and familiarity with automation platforms.

Responsibilities

• Provide hands-on Level 2 IT support for end-user devices, servers, cloud services, and apps.
• Enhance and optimise monitoring and alerting to improve service availability and incident troubleshooting.
• Identify opportunities to automate repetitive tasks; collaborate with development teams on automation.
• Maintain and improve ITSM workflows, automation, and processes to improve SLA performance.
• Prioritise, investigate, and resolve incidents; escalate complex issues as needed.
• Document and track requests, decisions, actions, and resolutions.
• Perform preventative maintenance on servers, apps, and IT services; provide post-resolution follow-ups.
• Provide guidance and training to end users and staff on IT systems.

Skills

ITIL

Power Apps

PowerShell

Python

Bash

MDM Intune

ITSM platforms

Automation

Education

Degree in Information Technology or related field

5 years of equivalent IT experience

Tools

Microsoft 365 (O365)

Microsoft Azure (IaaS/PaaS)

Windows Server

Windows 11

IIS/.NET applications

ServiceDesk / ServiceNow / ManageEngine

Job description

GMP Technologies (S) Pte Ltd seeks a skilled Level 2 IT support specialist to monitor, troubleshoot, and resolve incidents across end-user devices, servers, cloud services and applications. You will enhance monitoring, automate repetitive tasks, and optimise ITSM workflows to improve service delivery and SLA performance.

The role requires strong experience with Microsoft 365, Azure, Windows Server, IIS/.NET, and Power Apps, plus scripting with PowerShell, Python or Bash.