Learning Centre Operations & Customer Experience

SEARCH AVENUE PRIVATE LIMITED; Singapore; On-site; SGD 47,000 - 74,000; Full time

Job summary

SEARCH AVENUE PRIVATE LIMITED is seeking an Assistant Centre Manager to oversee daily operations at our learning centre in Singapore. You will deliver excellent customer service, support enrolment growth, and ensure a positive learning environment for students.

The role requires a Diploma or higher, at least 3 years in service roles, strong communication, and the ability to work on weekends and three weekdays.

Qualifications

• Diploma or higher qualification required.
• Minimum 3 years of experience in customer service, education, retail, aviation, or a similar service-oriented industry.
• Excellent communication and interpersonal skills.
• Caring and patient when working with children, with a professional approach when engaging parents.
• Well-organised and proficient in Microsoft Office applications.
• Willing to work both weekends and three weekdays.

Responsibilities

• Support day-to-day operations and administration of the centre.
• Build relationships with parents and respond to enquiries professionally.
• Assist in achieving student enrolment and retention targets.
• Process registrations, payments, and maintain accurate student records.
• Coordinate trial classes, enrolments, promotions, and withdrawals with HQ.
• Handle customer feedback and resolve issues promptly.
• Monitor centre cleanliness, classroom readiness, and inventory of teaching materials.
• Safeguard the well-being and safety of students at all times.
• Manage petty cash and assist with administrative reporting.
• Support centre events and other operational duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Education

Diploma or higher qualification

Tools

Microsoft Office

Job description

SEARCH AVENUE PRIVATE LIMITED is seeking an Assistant Centre Manager to oversee daily operations at our learning centre in Singapore. You will deliver excellent customer service, support enrolment growth, and ensure a positive learning environment for students.

The role requires a Diploma or higher, at least 3 years in service roles, strong communication, and the ability to work on weekends and three weekdays.