Lead Underwriting Coordinator Marine

Berkley; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

Berkley is seeking an Underwriting Operations and Business Support professional to maintain accurate records, coordinate workflows, and produce insightful reports. You will collaborate with cross-functional teams to ensure information is captured, maintained, and communicated accurately across underwriting and related processes.

This role emphasizes data quality, process improvement, and stakeholder alignment.

Qualifications

• Experience in operations, business support, underwriting support, administration, coordination, or a similar role.
• Experience working with systems, data, reporting, and business processes.
• Experience developing reports, dashboards, or business insights.
• Experience participating in projects, system enhancements, testing, or transformation initiatives.
• Experience using Power BI or similar reporting tools.
• Exposure to automation, workflow improvement, or digital productivity tools.
• Demonstrated experience identifying and implementing process improvements.
• Ability to lead and train remote teams.
• Confidence in managing cross regional stakeholder expectations and resolving queries.
• Strong attention to detail and commitment to quality and data accuracy.
• Strong organisational skills with the ability to manage priorities.
• Advanced Excel skills.
• Strong problem-solving and analytical capabilities.
• Excellent communication and stakeholder management skills.
• Ability to work collaboratively in a team.

Responsibilities

• Maintaining accurate records, documentation, data, and system information.
• Coordinating operational activities to support efficient workflow management.
• Preparing and managing business documentation, reports, and operational information.
• Producing reports, insights, and data analysis to support business decision-making.
• Monitoring data quality and resolving information gaps across systems and processes.
• Partnering with internal stakeholders to ensure information is captured, maintained, and communicated accurately.
• Supporting operational priorities and helping ensure service standards are achieved.
• Building effective working relationships with internal and external stakeholders.
• Identify process inefficiencies and opportunities for improvement.
• Recommend and implement practical solutions that improve quality, efficiency, and consistency.
• Support continuous improvement initiatives across workflows, reporting, and systems.
• Develop reporting and insights that help teams make better decisions.
• Improve data capture, process visibility, and operational controls.
• Leverage technology, automation, and digital tools to reduce manual effort where appropriate.
• Support change initiatives and encourage adoption of improved ways of working.
• Contribute ideas that enhance business performance and customer outcomes.

Skills

Operations experience

Business support

Underwriting support

Administration

Coordination

Data systems

Dashboards / reports

Projects involvement

Remote team leadership

Stakeholder management

Detail oriented

Tools

Power BI

Microsoft Excel

Microsoft Office

Job description

Company Details

Fortune 500 Company. General Insurer. Fast growing, dynamic organisation, dedicated to the development of its people.

Our organisation is actively committed to Innovation. Team members throughout our business live the Innovation Behaviours. This fosters an Innovation culture where new skills are learnt, ideas are shared and opportunities are created as we strive for better outcome.

The Role

Underwriting Operations and Business Support

• Maintaining accurate records, documentation, data, and system information
• Coordinating operational activities to support efficient workflow management
• Preparing and managing business documentation, reports, and operational information
• Producing reports, insights, and data analysis to support business decision-making
• Monitoring data quality and resolving information gaps across systems and processes
• Partnering with internal stakeholders to ensure information is captured, maintained, and communicated accurately
• Supporting operational priorities and helping ensure service standards are achieved
• Building effective working relationships with internal and external stakeholders

Process Improvement & Business Impact

• Identify process inefficiencies, bottlenecks, and opportunities for improvement
• Recommend and implement practical solutions that improve quality, efficiency, and consistency
• Support continuous improvement initiatives across workflows, reporting, and systems
• Develop reporting and insights that help teams make better decisions
• Improve data capture, process visibility, and operational controls
• Leverage technology, automation, and digital tools to reduce manual effort where appropriate
• Support change initiatives and encourage adoption of improved ways of working
• Contribute ideas that enhance business performance and customer outcomes

The Candidate - Skills, Qualifications & Experience

• Experience in operations, business support, underwriting support, administration, coordination, or a similar role
• Experience working with systems, data, reporting, and business processes
• Experience developing reports, dashboards, or business insights
• Experience participating in projects, system enhancements, testing, or business transformation initiatives
• Experience using Power BI or similar reporting tools
• Exposure to automation, workflow improvement, or digital productivity tools
• Demonstrated experience identifying and implementing process improvements
• Ability to lead and train remote teams.
• Confidence in managing cross regional stakeholder expectations and resolving queries.
• Strong attention to detail and commitment to quality and data accuracy
• Strong organisational skills with the ability to manage competing priorities
• Advanced Microsoft Office skills, particularly Excel
• Strong problem-solving and analytical capabilities
• Excellent communication and stakeholder management skills
• Ability to work collaboratively within a team environment
• Experience as an Underwriting Assistant and Business Support in Marine LoB is highly valued for this role, as it provides the foundational skills necessary for success in underwriting and data coordination functions.