Lead, Service Design & Strategy — User Experience

MINDEF; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

MINDEF, CMPB, Singapore, is seeking a UX researcher/service designer to shape and enhance the service experience for pre-enlistees and their parents. You will uncover user needs using research, data and service design methods and translate insights into actionable strategies.

You will collaborate with cross-agency partners, monitor service performance, and identify opportunities to push service delivery boundaries while balancing user needs with mission objectives.

Qualifications

• Experience in user research, usability testing and service design is advantageous.
• Education in Business, Sociology, Psychology, Service/Product Design or related field is preferred.
• Proficiency with Figma, Miro and Adobe for design and collaboration.

Responsibilities

• Conduct user research and apply service design methods across CMPB service channels.
• Translate user insights into practical service strategies and solutions for PEs and parents.
• Collaborate with stakeholders and cross-agency partners to co-design solutions and drive implementation.
• Monitor service performance and test improvements to optimize delivery.

Skills

User research

Usability testing

Service design

Stakeholder collaboration

Analytical thinking

Strong communication

Education

Business, Sociology, Psychology, Service/Product Design (preferred)

Tools

Figma

Miro

Adobe

Job description

MINDEF, CMPB, Singapore, is seeking a UX researcher/service designer to shape and enhance the service experience for pre-enlistees and their parents. You will uncover user needs using research, data and service design methods and translate insights into actionable strategies.

You will collaborate with cross-agency partners, monitor service performance, and identify opportunities to push service delivery boundaries while balancing user needs with mission objectives.