Manager (Systems Development)

MINDEF; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

MINDEF is seeking a role focused on owning and driving digital products within the Service Delivery domain across the full lifecycle. You will bring product thinking and hands-on UX capability to serve citizens and employees.

Responsibilities include defining features from user needs, leading UX research, translating insights into journeys and prototypes, and tracking health metrics to guide post-launch decisions.

Qualifications

• Education in any discipline is acceptable.
• Backgrounds in Information Technology, Human-Computer Interaction, or Design would be advantageous.
• Experience working in cross-functional teams and with product owners/managers of digital products.
• Hands-on UX research and design experience including interviews, mapping, and prototyping.

Responsibilities

• Define and prioritise product features based on user needs and policy constraints.
• Lead hands-on UX research activities including user interviews and usability testing.
• Translate research insights into journey maps, wireframes, and prototypes; iterate based on feedback.
• Define and track UX and product health metrics for post-launch decisions.
• Work with stakeholders and vendors to align requirements and drive service delivery.
• Communicate product decisions clearly to technical and non-technical audiences.

Skills

UX research

Product thinking

Stakeholder management

Figma

Cross-functional collaboration

Education

IT / HCI / Design background advantageous

Tools

Figma

Job description

What the role is:

You will own and drive digital products in the Service Delivery domain across the full product lifecycle, bringing both product thinking and hands-on user experience (UX) capability to serve citizens and employees.

What you will be working on:

• Define and prioritise product features based on user needs, business requirements, and policy constraints
• Lead hands-on UX research activities including user interviews, contextual inquiry, and usability testing
• Translate research insights into journey maps, wireframes, and prototypes, iterating based on testing and feedback
• Define and track UX and product health metrics to guide post-launch product decisions
• Work across various stakeholders and vendors to align requirements and drive service delivery
• Communicate product decisions clearly to both technical and non-technical audiences

Challenge(s)

• Continuously identifying and reframing the right problems to solve, while keeping pace with evolving user needs and maintaining delivery momentum
• Balancing long-term product thinking with near-term project pressures, and navigating policy, security, and procurement constraints while upholding user-centred design principles
• Influencing and managing a wide, complex stakeholder landscape

What we are looking for:

• Education in any discipline
• Backgrounds in Information Technology, Human-Computer Interaction, or Design would be advantageous
• Prior experience working within cross-functional teams and/or with product owners or managers of digital products
• Hands-on experience in UX research and design, including user interviews, usability testing, journey mapping, and prototyping
• Familiarity with tools such as Figma or equivalent
• Strong communication and stakeholder management skills
• Ability to translate user research and business requirements into clear product decisions across a complex, multi-stakeholder environment(Applicants with no experience may apply.)

Appointment will be commensurate with your experience.

Only shortlisted candidates will be notified.

About MINDEF

The mission of MINDEF and the Singapore Armed Forces is to enhance Singapore's peace and security through deterrence and diplomacy, and should these fail, to secure a swift and decisive victory over the aggressor. The Defence Executive Officer (DXO) scheme is the non-uniformed career scheme of MINDEF that offers myriad opportunities in various job functions, such as corporate communications, cyber security, data analytics and visualisation, defence policy, finance, HR, psychology, and more. Embodying the same level of commitment towards defence, DXOs work together with their military counterparts to contribute to MINDEF/SAF’s mission and ensure Singapore's security and stability. United by this common cause, our lines of defence complement each other to secure the prosperity and progress of our nation.