Lead/Senior System Manager (Enterprise Platform Div) (Contract)

Monetary Authority of Singapore (MAS); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Monetary Authority of Singapore (MAS) is seeking an experienced professional to lead project management, business analysis and IT operations within the Enterprise Platform Division. You will engage stakeholders, oversee vendor management and ensure delivery aligns with governance and security requirements.

The role emphasizes leveraging AI and automation to improve efficiency and service delivery while coordinating multi-technology integrations across cloud and on-premise environments in a

Qualifications

• Experience in project management, business analysis and system operations.
• Strong communication skills and ability to influence stakeholders.
• Familiarity with ICT governance, Agile methods and IT service management.
• Experience with AI/automation to improve operations is a plus.

Responsibilities

• Design and deliver solution experiences aligning business needs with technical requirements.
• Manage deployment, monitoring, maintenance and upgrades of application systems.
• Apply business analysis tools to elicit requirements and build business cases.
• Manage outsourced vendors and in-housed contractors, including tender specs.
• Ensure compliance with ICT governance policies, risk frameworks and budgets.
• Assure quality of systems by validating test scenarios and coordinating with teams.

Skills

Project management

Business analysis

Stakeholder management

Vendor management

Agile methodologies

IT service management

Analytical thinking

Technical troubleshooting

Education

Tertiary qualification in IT / Engineering / Business

Job description

[What the role is]

The Enterprise Platform Division (EPD) is responsible for conceptualisation, implementation and management of enterprise-wide solutions.

You will be part of a dynamic team within Enterprise Platform Division under Information Technology Department. You will be working on finance related projects and internet facing portal for financial institutions.

[What you will be working on]

[What you will be working on]

• Design and deliver solution experiences that meet user needs through human, digital and physical interactions, mapping business and functional requirements to application and technical requirements, and ensuring designs remain consistent with the overall project architecture, objectives and non-functional requirements such as security, resiliency and performance.
• Manage the deployment, monitoring, maintenance and upgrade of application systems, and apply Operational Support and Analysis (OSA) and Release, Control and Validation (RCV) practices to manage incidents, problems, changes and releases in a timely manner.
• Apply business analysis tools and techniques to elicit and manage business requirements, analyse business problems, and develop compelling business cases to support digitalisation and process improvement initiatives.
• Manage outsourced vendors and in-housed contractors, including developing tender specifications, conducting procurement, and ensuring vendor compliance with agile methodologies, quality management systems and relevant policies and standards.
• Implement and ensure compliance with ICT Governance policies and standards, adhere to risk frameworks, and plan and manage IT projects to ensure alignment with business objectives within established scope, cost and schedule.
• Assure the quality of systems and applications by assessing test scenarios, environments and reports, diagnosing system faults, and coordinating with technical teams to resolve deployment, integration and production support issues, while directing day-to-day IT operations and continuously improving service performance.

[What we are looking for]

• Possess a tertiary qualification with preferably 8 to 10 years of relevant working experience in project management, business analysis and system operations.
• Possess experience in the technical aspects of systems integration within an environment of diverse technologies, including coding languages, databases, application architecture, cloud technologies and IT security.
• Possess experience in project management, vendor management, incident management, problem management and release management.
• Demonstrate strong experience in managing business, IT and senior stakeholders, with strong communication skills and the ability to influence and gain consensus across multiple stakeholders.
• Exhibit good analytical and technical troubleshooting skills, with the ability to multi-task and deliver results in a timely manner.
• Possess sound knowledge of ICT governance frameworks, Agile methodologies and IT service management practices; familiarity with Government Instruction Manual 8 will be an added advantage.
• Demonstrate relevant experience in leveraging AI and automation to enhance operational effectiveness, productivity or security outcomes within an application or systems management context.
• Proactively identify and drive opportunities to apply AI and automation in day-to-day work processes to improve efficiency and service delivery.

This is a 2-years contract role. As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.