Lead/Senior System Manager

Monetary Authority of Singapore (MAS); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Monetary Authority of Singapore (MAS) invites applications for a senior role in IT supervision platforms. You will join a dynamic team within the Supervision Platforms Division under the Information Technology Department, focusing on business-aligned technology solutions and robust service delivery.

You will manage vendor relationships, design end-to-end solutions, govern risk and compliance, and lead project delivery with emphasis on quality, uptime, and security across cloud and on-premise

Qualifications

• Bachelor or Master with strong track record in PM, BA and system operations.
• Experience in PM, vendor, incident, problem, release management & SRE.
• Strong stakeholder management and cross-functional collaboration.
• Cloud platforms (AWS, GCP, Azure) and IaC tools like Terraform; OpenShift/Kubernetes; CI/CD and DevOps.
• Observability platforms such as Elastic, Grafana, Prometheus advantageous.
• Excellent communication; able to influence and report progress using JIRA.
• Familiar with Government Instruction Manual 8.

Responsibilities

• Build and manage relationships with business stakeholders to understand needs and deliver tech solutions.
• Design and deliver solution experiences across human, digital, and physical interactions.
• Map service requirements to system/technical specifications and ensure architecture alignment.
• Manage outsourced vendors and in-house contractors; conduct procurement.
• Ensure ICT governance policies, standards, and risk management are followed.
• Plan and manage IT projects; align to business objectives within scope, cost, and schedule.
• Assure quality of systems and applications; establish quality management practices.
• Oversee operations and maintenance of IT services; handle change requests and production support.
• Define and track SLOs; implement monitoring, logging, and alerting with vendors.

Skills

Stakeholder mgmt

Project management

Business analysis

Cloud platforms

Kubernetes/OpenShift

CI/CD

DevOps practices

Observability tools

Communication skills

Education

Bachelor/Master in relevant field

Tools

Terraform

Kubernetes

Job description

What the role is

You will be part of a dynamic team within Supervision Platforms Division under Information Technology Department.

What you will be working on

You will be part of a dynamic team within Supervision Platforms Division under Information Technology Department.

In this role, the officer is expected to undertake the following areas of work:

Manage stakeholder relationships

• Build and manage strong relationships with business stakeholders to understand their needs, align priorities, and deliver effective technology solutions.

Solution business analysis and design

• In conjunction with business, to design and deliver a solution experience that meets the needs of user through human, digital, and physical interactions, over time, across a journey (in conjunction with policy, process, digital enablers).
• Mapping of the service/business/functional requirements to solution/application system/technical requirements and ensure overall design, development and implementation remains consistent with the overall architecture of the project, and its objectives and needs.

Vendor contracting and management

• Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services
• Conduct procurement

Governance, Risk and Compliance

• Ensure compliance to ICT Governance policies and standards
• Ensure risk framework is adhered to, and carry out risk management for projects and products

Project delivery and quality

• Plan and manage IT projects, and ensure alignment of project to the business objectives within established scope, cost and schedule
• Quality: To assure the quality of systems and applications, including the establishment of quality management technology and systems for applications development and delivery

Operations and maintenance, user support

• Manage and direct the day-to-day operations of IT services
• Manage change request, service request and production support issues and ensure service levels are met
• Review post production issues and identify root cause and work with vendors on preventive measures
• Plan, execute and support system implementation, software/hardware upgrades and security patches
• Measure, monitor and continuously improve performances of IT services

Site Reliability Engineering

• Define and track SLOs and error budgets to ensure IT services meet uptime and performance targets
• Work with vendors and development teams to implement and maintain monitoring, logging, and alerting systems to provide visibility into system health and performance

What we are looking for

• Bachelor Degree or Master Degree with preferably 10 years of relevant working experience in project management, business analysis and system operation
• Experience in project management, vendor management, incident management, problem management, release management & SRE
• Strong experience in managing business, IT and senior stakeholders
• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies
• Hands-on experience with cloud platforms (AWS, GCP, or Azure) and be comfortable with infrastructure-as-code tools like Terraform. Experience with container orchestration platforms such as OpenShift or Kubernetes is expected, as is familiarity with CI/CD pipelines and DevOps practices
• Experience with observability platforms such as Elastic, Grafana, or Prometheus would be advantageous
• Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required
• Working experience in using project management software like JIRA to track, monitor, and reporting of project/issue progress and producing reports
• Familiarity with Government Instruction Manual 8 will be an added advantage
• Good analytical skills, and able to mulit-task and deliver results in a timely manner
• Self-driven, creative and team-oriented person with good interpersonal and organizational skills, positive attitude and able to work under pressure
• Excellent technical troubleshooting skills
• Sound knowledge in coding languages, databases, application architecture, cloud technologies and IT security

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.