Lead Security Systems Engineer — Field Service & Escalations

TRINET TECHNOLOGIES PTE LTD

Singapore

On-site

SGD 70,000 - 110,000

Full time

5 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Competitive salary package

Career growth opportunities

Training and professional development

Job summary

TRINET TECHNOLOGIES PTE LTD is seeking a Senior Service Engineer in Singapore to lead technical service operations and high-level troubleshooting for integrated security systems. You will mentor junior technicians, coordinate field activities, and serve as the primary technical interface with enterprise and government clients to ensure system uptime and reliability.

The role requires hands-on leadership in field settings, deep networking knowledge, and a commitment to safety and quality across

Qualifications

3–5 years of hands-on field experience servicing enterprise security systems.
Strong TCP/IP, VLAN, and firewall configuration knowledge.
Experience with ONVIF/RTSP streaming and CCTV platforms.
Excellent communication and customer service skills.
Valid Singapore driving license preferred; Class 2B/2A/2 with own motorcycle is an advantage.

Responsibilities

Lead daily field service operations for integrated security systems.
Perform advanced L2/L3 diagnostic and root-cause analysis on hardware, network, and software integrations.
Execute system upgrades, firmware patches, and network reconfigurations per client specs.
Provide on-site guidance and coaching to Field Service Technicians.
Oversee site execution schedules, work quality, and safety for field teams.
Prepare accurate digital service reports for client debriefs.
Serve as the primary technical interface for enterprise clients, addressing escalations professionally.