Lead, Quick Commerce Last-Mile & Logistics Strategy

ntuc fairprice co-operative ltd; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

ntuc fairprice co-operative ltd in Singapore is accelerating its quick commerce and omni-channel fulfilment. You will lead Last Mile Operations & Logistics Strategy, defining the rapid delivery network, managing last-mile performance, and integrating rider management and fleet software with core platforms.

You will support senior leadership to shape the operating model, expand dark stores and delivery zones, and optimize unit economics while ensuring SLAs.

Qualifications

• Minimum 6 years of experience in Quick Commerce, Hyperlocal Logistics, On-Demand Delivery, or E-commerce Last Mile operations.
• Deep operational understanding of key last-mile metrics and fulfillment SLAs (DOT, MAWD, route optimization).
• Proven track record in structuring, negotiating, and managing commercial partnerships with 3PLs and fleet providers.
• Technical background or experience defining operational requirements for logistics systems, specifically Fleet/Rider Management Software and TMS integrations.
• Demonstrated P&L responsibility and strong financial acumen focused on unit economics, cost allocation, and margin improvement.
• Proven experience leading cross-functional projects and communicating effectively with senior executives and external partners.
• Data-driven mindset with strong analytical and process engineering capabilities.

Responsibilities

• Last Mile Operational Excellence: Manage end-to-end quick commerce delivery performance across the fulfillment network, driving critical operational metrics including DOT, MAWD, order turnaround times, and rider utilization.
• Rider Partnership Strategy: Formulate and execute sustainable last-mile partnership models across 3PL providers, crowdsourced gig fleets, and dedicated courier networks to ensure fleet elasticity during peak demand while optimizing CPD.
• Agnostic Software Blueprint & Strategy: Architect functional blueprints and operational requirements for a vendor-agnostic Rider Management System (RMS) / Fleet Management software that integrates with multiple logistics partners and enterprise order management engines.
• P&L & Financial Management: Take ownership of the operational P&L for last-mile delivery; design payout structures, optimize unit economics, and manage cost controls without compromising service quality or SLAs.
• Future Business Model Strategising: Partner with leadership to define and iterate the long-term vision for FairPrice’s quick commerce operating model, including dark store/hub expansion, delivery zone mapping, and urban logistics innovations.
• Cross-Functional Engagement & Senior Stakeholder Management: Serve as the strategic bridge between ground operations and senior leadership, delivering performance reports, risk assessments, and strategic proposals.

Skills

Quick Commerce

Hyperlocal Logistics

On-Demand Delivery

3PL Partnerships

Fleet Management Software

TMS Integrations

Tools

Fleet Management Software

TMS Integrations

Job description

ntuc fairprice co-operative ltd in Singapore is accelerating its quick commerce and omni-channel fulfilment. You will lead Last Mile Operations & Logistics Strategy, defining the rapid delivery network, managing last-mile performance, and integrating rider management and fleet software with core platforms.

You will support senior leadership to shape the operating model, expand dark stores and delivery zones, and optimize unit economics while ensuring SLAs.