Lead QA Engineer

Starhub Ltd; Singapore; On-site; SGD 56,000 - 87,000; Full time

Job summary

StarHub Ltd is seeking a lead Quality Engineer to drive end-to-end QA for the Consumer Business Group’s CRM and Order Management platforms from Petaling Jaya. You will own QA strategy, optimize automation and data integrity, and collaborate with product, engineering, and operations to ensure production readiness.

You will oversee test plans including functional, API, regression, and UAT, lead automation efforts with Selenium/Playwright, and guide vendor QA teams in a telecom enterprise

Qualifications

• 6–10 years in Software Quality Assurance or Quality Engineering.
• 3–5 years in Lead QA or Test Lead for enterprise applications.
• Experience with CRM/OM or large-scale enterprise platforms.
• Hands-on test automation in frameworks like Selenium or Playwright with CI/CD.
• Experience testing distributed systems, REST APIs and event-driven architectures.
• Proficient in Java/Spring Boot and SQL (PostgreSQL/Oracle).
• Knowledge of Kubernetes, Docker, AWS, and DevOps practices.
• Strong Agile/Scrum, risk-based testing and release governance.
• Proven experience leading vendor QA teams and driving QA standards.
• Excellent analytical, communication, and stakeholder-management skills.

Responsibilities

• Own end-to-end Quality Engineering strategy for CRM/OM platform.
• Define and execute test strategies across functional, system, API, regression, UAT.
• Lead QA across CRM/OM capabilities including Customer Management and Order Management.
• Ensure data integrity, event sequencing, and end-to-end transaction reliability.
• Design and implement test automation frameworks, integrate with CI/CD.
• Perform risk-based testing and release readiness assessments.
• Review requirements for testability and traceability from requirements to defects.
• Govern release quality with Go/No-Go decisions.
• Establish QA governance, dashboards, metrics, and continuous improvement.
• Mentor internal and vendor QA teams; monitor delivery quality and KPIs.
• Collaborate with Product Owners, Engineering, DevOps, and Operations.

Skills

Quality Engineering

Test Automation

API Testing

CI/CD

Selenium

Playwright

Kafka

Java/Spring Boot

Docker/Kubernetes

SQL

DevOps practices

Education

Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related discipline

Tools

Selenium

Playwright

REST Assured

Postman

CI/CD pipelines

Job description

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Date: 22 Aug 2026

Location:

Petaling Jaya, MY

Role Mission:

Lead the Quality Engineering function for StarHub’s Consumer Business Group (CBG) CRM and Order Management platforms, ensuring the quality, reliability, and release readiness of theCompaxCRM/OM platform through modern Quality Engineering practices, automation, risk-based testing, and close collaboration with Engineering, Product, Business, and Operations.

The role owns end-to-end quality across CRM, Product Catalogue, Order Management, Revenue Management, and system integrations, ensuring customer-facing journeys arevalidatedbefore every production release.

Responsibilities:

Own the end-to-end Quality Engineering strategy for the CBG CRM/OMplatform, ensuring quality is embedded throughout the Software Development Lifecycle (SDLC).

Define and execute comprehensive test strategies covering functional, system, integration, API, regression, user journey, production verification (PVT), and UAT testing.

Lead quality assurance across CRM/OM capabilities including Customer Management, Product Catalogue, Product Configuration, Product Eligibility, Customer Lifecycle, Order Management,Service ActivationandRevenueAssurance.

Ensure integration reliability byvalidatingdata integrity, event sequencing, retry mechanisms, exception handling, recovery processes, and end-to-end business transaction consistency.

Lead the design, implementation, and continuous improvement of test automation frameworks covering UI, API, integration, and regression testing, integrating automated quality gates into CI/CD pipelines.

Perform risk-based testing, release readiness assessments, andestablishquality gates, including entry and exit criteria, to ensure production-ready releases.

Review business requirements, functional specifications, acceptance criteria, and solution designs to ensure completeness, testability, and end-to-end traceability from requirements through test execution and defect management.

Govern release quality by reviewing test evidence, coordinating production verification testing, and providing Go/No-Go recommendations for production deployments.

Establish andmaintainQA governance, including testing standards, automation standards, test data management, environment readiness, quality dashboards, metrics, and reporting to drive continuous improvement.

Manage and mentor internal and vendor QA teams by reviewing test deliverables,monitoringexecution quality, tracking KPIs, conducting quality audits, and driving accountability against defined qualityobjectives.

Collaborate closely with Product Owners, Engineering, DevOps, Architects, Business stakeholders, and Operations teams to deliver reliable, high-quality CRM/OM solutions and seamless customer experiences.

Qualifications:

Bachelor’s degree in Computer Science, Software Engineering,Information Technology, or a related discipline.

6–10 years of experience inSoftware Quality Assurance or Quality Engineering, with at least 3-5 years in a Lead QA or Test Lead role for enterprise applications.

Strong experience in testing CRM, Order Management, BSS/OSS, or other large-scale enterprise platforms, preferably within the telecommunications industry.

Hands-on experience in Functional, System, Integration, API, Regression, End-to-End, and User Acceptance Testing (UAT).

Strong experience designing and implementing test automation frameworks using tools such as Selenium, Playwright, REST Assured, Postman, or equivalent, with integration into CI/CD pipelines.

Experience testing distributed systems, REST APIs, event-driven architectures, Kafka messaging, and asynchronous workflow orchestration.

Good understanding of Java, Spring Boot, SQL (PostgreSQL and/or Oracle), and backend application architectures to effectivelyvalidateenterprise solutions.

Experience working with Kubernetes, Docker, AWS cloud platforms, and DevOps practices in modern software delivery environments.

Strong knowledge of Agile/Scrum delivery methodologies, quality engineering best practices, risk-based testing, defect management, and release governance.

Proven experience leading vendor QA teams, managing testing deliverables,establishingquality standards, and driving continuous improvement initiatives.

Excellent analytical, communication, stakeholder management, and leadership skills with the ability to collaborate effectively across Engineering, ProductOwnersandBusiness teams.