Lead Product Insights & Customer Experience Engineer

Dyson Operations Pte Ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Dyson Operations Pte Ltd in Singapore seeks a curious, evidence-driven Product Insight specialist to help define customer needs and improve satisfaction across the product lifecycle.

You will conduct customer research, analyze VoC data, and support product analytics, definition and validation activities, working with cross-functional teams to drive data-led decisions.

The role emphasizes strong analytical thinking, clear communication, and turning insights into tangible product improvements.

Qualifications

• Experience in Product Insight, Customer Research, Product Analytics and related disciplines.
• Experience with qualitative and quantitative data and insight generation.
• Understanding of research, experimentation and analytical methodologies.
• Strong analytical, critical thinking and problem-solving skills.
• Ability to communicate findings clearly to both technical and non-technical audiences.
• Experience with data analysis, statistics or visualization tools is advantageous.
• Experience within consumer products, technology or engineering environments is desirable.

Responsibilities

• Conduct customer research, studies and insight investigations.
• Analyse customer feedback, VoC data and market intelligence.
• Identify customer needs, behaviours, satisfaction drivers and improvement opportunities.
• Generate clear, actionable recommendations from customer evidence.
• Analyse customer satisfaction, product performance and usage data.
• Identify trends, performance gaps and opportunities for improvement.
• Support root-cause investigations and evidence generation.
• Develop reports and insights that support programme decision making.
• Plan and execute customer trials, product evaluations and validation studies.
• Analyse and communicate validation findings.
• Support development of validation strategies and testing methodologies.
• Provide evidence supporting programme readiness assessments.
• Support PAS reviews, governance activities and product decision-making.
• Ensure customer evidence is robust, accurate and traceable.
• Identify opportunities to improve customer satisfaction and product performance.
• Contribute to future product opportunities and continuous improvement activities.

Skills

Product insights

Customer research

Product analytics

Product development

Validation

Systems engineering

Quality engineering

Data analysis

Statistics

Visualization tools

Job description

Dyson Operations Pte Ltd in Singapore seeks a curious, evidence-driven Product Insight specialist to help define customer needs and improve satisfaction across the product lifecycle.

You will conduct customer research, analyze VoC data, and support product analytics, definition and validation activities, working with cross-functional teams to drive data-led decisions.

The role emphasizes strong analytical thinking, clear communication, and turning insights into tangible product improvements.