Lead Product Designer: Visitor Experience

National Gallery Singapore; Singapore; On-site; SGD 67,000 - 112,000; Full time

Job summary

National Gallery Singapore is seeking a curious, hands-on Product Designer to shape how visitors discover, navigate and engage with the Gallery and its art. This role blends UI/UX craft with human-centred research to design visitor-facing digital experiences across planning, ticketing, interpretation and post-visit engagement.

You will collaborate across teams, translate visitor needs into design systems, and prototype iteratively while testing assumptions before investment.

Qualifications

• At least 3-5 years of relevant professional experience in product design, UI/UX design, user research, design consulting, product management, or a related field.
• A portfolio of UI, UX, or product-design work that demonstrates thinking, process, craft and contribution.
• Strong foundations in interaction design, information architecture, prototyping and visual interface design.
• Experience applying human-centred design methods to understand users, test assumptions and improve solutions.
• Ability to create prototypes ranging from quick sketches and clickable flows to detailed, high-fidelity experiences.
• Proficiency with contemporary design and prototyping tools, particularly Figma, and experience in AI-enabled design and prototyping.

Responsibilities

• Design digital products and visitor experiences across the Gallery’s digital ecosystem.
• Translate visitor needs and constraints into information architectures, user flows, wireframes and testable prototypes.
• Carry work from discovery through validation, design specs and post-launch improvement.
• Collaborate with technology teams and delivery partners to ensure accurate reflection of design intent.
• Apply accessibility and inclusive-design principles for diverse visitors.
• Maintain a high standard of interaction and visual-design craft while balancing usability and feasibility.
• Contribute UX research and design methods to spatial experiences like orientation and wayfinding.
• Map, prototype, and test spatial journeys and translate findings into visitor-experience requirements.
• Steward the Gallery’s digital design system and maintain reusable components and guidelines.
• Review designs for consistency, usability and accessibility and evolve the system over time.

Skills

UI/UX design

Interaction design

Information architecture

Prototyping

Visual design

User research

Design thinking

English communication

Collaboration

Problem framing

Education

Tools

Figma

AI design tools (Make, Codex, Claude Code)

Job description

National Gallery Singapore is seeking a curious, hands-on Product Designer to shape how visitors discover, navigate and engage with the Gallery and its art. This role blends UI/UX craft with human-centred research to design visitor-facing digital experiences across planning, ticketing, interpretation and post-visit engagement.

You will collaborate across teams, translate visitor needs into design systems, and prototype iteratively while testing assumptions before investment.