Lead, Platform Growth and Operations (based in Hong Kong)

Lalamove; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Lalamove is seeking an Assistant Manager / Lead for Platform Growth & Operations in Singapore to blend data insights with local market intelligence. You will refine market performance frameworks, develop regional growth strategies, and partner with BI and city operations to optimize campaigns and platform experience.

The role requires 6+ years of analytical operations experience, strong communication, and the ability to manage cross-functional projects across diverse teams in a fast-paced

Qualifications

• 6+ years of experience in Operations or a similar analytical role.
• Experience working with, analyzing, and presenting findings from large data sets.
• Proven track record of effective project management, with the ability to work with multiple stakeholders.
• Ability to work effectively with cross-cultural and functional teams.
• Strong verbal and written communication skills with fluent proficiency in written and spoken English.
• Knowledge of the Hindi language is highly desirable.
• Team management experience a plus.
• Candidates with less experience will be considered as Senior Associate, Platform Growth & Operations

Responsibilities

• Lead continuous refinement of market performance monitoring and management framework and process to ensure a structured approach to drive market growth through combination of data analysis and market intelligence collection
• Assist in developing regional driver & user retention and growth strategies and localizing to markets' specific action plans
• Assist in longer-term performance review focusing on supply & demand growth and campaign effectiveness, and collaborate with BI & Analytics team on scalable data and analytics solutions to facilitate planning and decision making to support markets' growth
• Conduct ongoing performance review and lead the implementation of optimization initiatives (e.g. user promotions and engagement initiatives) for designated markets with the objective of maximizing online platform / marketplace demand growth and sustainable user active rate
• Manage the online platform budget for your designated markets, and to maximise the effectiveness and ROI of implemented campaigns and initiatives
• Collaborate with city teams and other functional departments to ensure business and team objectives are met

Skills

Data analysis

Project management

Stakeholder management

Cross-cultural teamwork

English fluency

Hindi knowledge

Job description

The Platform Growth and Operations team is ultimately helping to drive more holistic solutions in order to maximize the efficiency and balance of the marketplace. We are looking for a skillful Assistant Manager /Lead, who will support our business by combining data insights and local market intelligence to grow the marketplace while ensuring good user experience through optimizing commercial settings and online platform tactics, while also contributing to the product development process and maintaining an on-going dialogue with our city operations teams. You will need to wear many hats, work smart and iterate quickly.

What you will do:

• Lead continuous refinement of market performance monitoring and management framework and process to ensure a structured approach to drive market growth through combination of data analysis and market intelligence collection
• Assist in developing regional driver & user retention and growth strategies and localizing to markets' specific action plans
• Assist in longer-term performance review focusing on supply & demand growth and campaign effectiveness, and collaborate with BI& Analytics team on scalable data and analytics solutions to facilitate planning and decision making to support markets' growth
• Conduct ongoing performance review and lead the implementation of optimization initiatives (e.g. user promotions and engagement initiatives) for designated markets with the objective of maximizing online platform / marketplace demand growth and sustainable user active rate
• Manage the online platform budget for your designated markets, and to maximise the effectiveness and ROI of implemented campaigns and initiatives
• Collaborate with city teams and other functional departments to ensure business and team objectives are met

What you will need:

• 6+ years of experience in Operations or a similar analytical role; relevant experience in a high-growth start-up environment
• Previous experience working with, analyzing, and presenting findings from large data sets
• Proven track record of effective project management, with the ability to work with multiple stakeholders
• Ability to work effectively with cross-cultural and functional teams
• Strong verbal and written communication skills with fluent proficiency in written and spoken English
• Knowledge of the Hindi language is highly desirable
• Team management experience a plus
• Candidates with less experience will be considered as Senior Associate, Platform Growth & Operations