Director, Special Projects

ecommerce enablers pte. ltd.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

ShopBack is seeking a highly driven operator to lead high-impact initiatives and fuel growth. In this fast-track leadership role, you will work directly with C-level executives to shape strategy, drive execution, and develop a track record for a future leadership position within the company.

You will own end-to-end strategic initiatives, collaborate with senior leaders, and manage cross-functional projects across Sales, Marketing, Product, and Operations.

Qualifications

• 8–16 years in commercial, product, or operations roles; entrepreneurial experience a plus.
• Proven cross-functional project leadership across functions.
• Strong data analytics and business analysis; translate data into actions.
• Experience leading a small team (2–3 people).
• Growth mindset with strong problem-solving skills.
• Excellent communication and stakeholder management across teams and markets.
• Proven project management, delivering on deadlines and outcomes.
• Entrepreneurial, fast-paced, bias to action in ambiguous environments.
• Open to candidates from outside ecommerce/fintech; relevant experience valued.

Responsibilities

• Own strategic initiatives and end-to-end management of high-impact projects.
• Collaborate with C-level and senior leadership to drive growth and operational excellence.
• Lead stakeholder management within a lean project pod to unblock work and drive impact.
• Gain exposure through cross-functional, cross-market projects spanning Sales, Marketing, Product, and Ops.
• Build and run detailed project plans with timelines, milestones, and resources.
• Identify gaps, propose data-driven solutions, and implement improvements.

Skills

AI Builder

Data-Driven

Leadership

Cross-Functional

Communication

Stakeholder Management

Project Management

Entrepreneurial Mindset

Growth Mindset

People Leadership

Job description

The Opportunity

We're looking for a highly driven operator to lead high-impact initiatives that fuel ShopBack's growth. This is a fast-track leadership development role: you'll work directly with C-level executives and the senior leadership bench, use data to shape strategy, and drive execution across the business. Within a year, our goal is to have you ready to step into a leadership position - with the exposure and track record to back it.

What You'll Own

• Own Strategic Initiatives:Lead the end-to-end management of high-impact, cross-functional initiatives aligned to ShopBack's strategic priorities.
• Work with C-Level and Leadership:Work closely with senior leadership to develop, refine, and execute strategies that drive commercial growth and operational excellence.
• Stakeholder Collaboration:Work with a lean project pod (cross-functional team members), setting direction, unblocking work, and driving impact - building the stakeholder management and people leadership muscle needed down the line.
• Cross-Functional Exposure:Expect exposure through special projects that sits across Sales, Marketing, Product, and Operations to build a deep understanding of ShopBack's business and strategic challenges.
• Strategic Planning & Execution:Build and run detailed project plans end-to-end - timelines, milestones, resourcing - through to delivery.
• Problem Solving & Process Improvement:Spot gaps in the business, propose solutions, and implement changes that drives exponential impact.
• Leadership Development:Demonstrate the ability to take on a future P&L leadership role, shaping company direction and growth.

Essentials to Succeed

• AI Builder:Hands-on experience building AI tools used by multiple people or teams - not just personal use of tools like ChatGPT or Claude. You don't need to have led an AI initiative, but you should have been a builder on one.
• Experience:8 to 16 years in commercial, product, or operations roles. Domain background is open - we care more about the type of experience than the label on your last title. Prior entrepreneurial experience is a strong plus.
• Cross-Functional Track Record:Proven experience running projects across different parts of a company - this can be within a single market, as long as it spanned different functions (e.g., you've worked across both Commercial and Ops, or Product and Marketing).
• Data-Driven:Strong data analytics and business analysis skills, with the ability to turn data into clear, actionable recommendations.
• People Leadership:Experience managing a small team (2-3 people).Demonstrated ability to guide, motivate and get the best out of a lean team, with and without formal authority.
• Growth Mindset:Excellent problem-solving skills, with the ability to break down complex, ambiguous challenges into clear, actionable steps to drive growth.
• Communication:Strong cross-functional communication skills, with the ability to express complex ideas succinctly and effectively.
• Stakeholder Management:Proven ability to work with and influence stakeholders across teams and markets.
• Project Management:Proven track record of managing multiple projects and initiatives, meeting deadlines, and delivering results.
• Entrepreneurial Mindset:Self-starter with the ability to work in a fast-paced environment, thrive in ambiguity, and lead with a bias to action.
• Industry Background:Open to candidates from outside e-commerce or fintech, including B2B sectors - what matters most is the experience profile above.