Localisation Lead - Hindi

Localizationacademy; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working

Generous leave

Discounts

Job summary

Booking.com seeks a Localization Lead to oversee production, delivery, and quality of localization for their market, ensuring timeliness, budget alignment and cultural resonance across channels.

You will collaborate with the central Quality Team to monitor language quality, elevate issues, and oversee third‑party testing. The role drives market-specific localization strategy and stakeholder partnerships to enhance the customer experience.

Qualifications

• 5+ years in localization or language quality role in online space

Responsibilities

• Delivery: Ensure on-time localization for language(s)/market(s).
• Quality Monitoring: Oversee language quality and advise vendors; escalate recurring issues.
• Vendor Management: Onboard and maintain relationships with language service providers.
• Localization services: Provide urgent translations and consult on services like transcreation, voice-over, post-editing.
• Strategy: Feed local market perspective into central localization strategy; identify opportunities in customer journey.

Skills

Localization strategy

Vendor management

Quality monitoring

Translation quality

Cross-functional collaboration

Tools

CAT tools

Translation Memory

TMS

MT post-editing

Job description

About Us

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. Weu2019re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Overview

Responsibilities

The Localization Lead is responsible for production, delivery and quality of localization for their market and ensures all localization requirements are delivered on time, within budget and in line with local market needs. They help ensure that our platform and channels are culturally resonant, brand-aligned and market-optimized. In this role, the Localization Lead oversees the quality of their language for all streams of localization, working closely with the central Quality Team. They will monitor and optimise language quality, and identify and elevate systemic issues affecting quality. They will also oversee product testing for their market conducted by third party vendors. The Localization Lead acts as the ambassador for localization in the market(s), proactively building relationships with key stakeholders. They will also look for opportunities for market-specific localization strategy - as well as informing central localization strategy - to deliver a more locally-relevant and customer-centric experience.

Key Job Responsibilities and Duties

• Delivery
  • Ensure on-time delivery of localization work for their language(s)/market(s)
• Quality Monitoring:
  • Monitor quality of localized content for their market, provide feedback to quality vendors, address issues with translation vendors, take a lead role in arbitrations, and elevate recurring issues to the central Quality Team as required;
  • Oversee localization product testing for their market;
  • Manage localization assets (Localisation Style Guides, Glossaries, Translation Memories);
• Vendor Management:
  • Assess and onboard new vendors;
  • Build and foster rapport with vendor linguists;
• Localization services:
  • Provide urgent ad-hoc marketing translations as required;
  • Provide consultation on selected localisation services such as transcreation, voice-over, post-editing, etc.;
• Strategy
  • Provide local market perspective to inform central localization strategy as required;
  • Identify localization opportunities in customer journey to enhance international customer experience for their market;
  • Be ambassador for localization and establish relationships with key localization stakeholders in the market;
  • Provide cultural, linguistic, and market consultation to the business as required;
  • Facilitate research, experimentation, and A/B testing as required.

Qualifications & Skills

• 5+ years experience in a similar localization role in the online space
• Native speaker of the Hindi with fluent English;
• Proven experience in translation, localization and language quality management;
• Experience managing linguistic teams and/or multiple Language Service Providers;
• Deep understanding of the end-to-end localization processes;
• Good knowledge of localization technology, incl. CATs, TMSs, MT and post-editing
• Good understanding of internationalization with experience in product testing and bug reporting
• Experience in creative writing, media or online marketing industry a plus
• Excellent communication, presentation and interpersonal skills with ability to influence diverse stakeholders across business and leadership levels.
• Manage relationships with global vendors to ensure seamless collaboration and high-quality service delivery. Proficiency in Hindi is required to effectively oversee quality standards and support localization initiatives for the Hindi market.

Benefits & Perks - Global Impact, Personal Relevance

Booking.comu2019s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Inclusion At Booking.com

Take it from our Chief People Officer, Paulo Pisano: u201cAt Booking.com, the diversity of our people doesnu2019t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. Itu2019s a place where you can make your mark and have a real impact in travel and tech.u201dRead all about Inclusion and the Employee Resource Groups (ERGs) at Booking.com here

Application Process

• Letu2019s go places together: How we Hire
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.