Healthcare Service Transformation Lead

GMP Technologies

Singapore

On-site

SGD 90,000 - 120,000

Full time

14 days+

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Job summary

GMP Recruitment Services (S) Pte Ltd is hiring a Senior/Assistant Manager to drive service transformation and digital adoption in healthcare. You will lead cross-functional teams to improve patient experience, workflow efficiency, and staff productivity in both inpatient and outpatient settings.

The role requires strong project management, stakeholder engagement, and change management capabilities within a fast-paced healthcare environment.

Qualifications

Bachelor's degree in healthcare, business administration, public health or related field.
Masters degree is an advantage.
3–5 years of experience in healthcare service improvement, operations or project management.
Experience with process improvement methodologies (Lean, Six Sigma or equivalent) is an advantage.
Strong project management skills and ability to lead cross-functional teams.
Excellent communication and stakeholder management abilities.

Responsibilities

Lead and support service transformation projects aimed at improving service efficiency, patient experience scores, and staff productivity.
Analyse workflows to identify bottlenecks and implement process enhancements using Lean, Six Sigma, or other methodologies.
Develop and implement KPIs to measure service improvements and effectiveness.
Enhance quality and service initiatives for clinics and wards, including patient education materials updates.