Lead Engineer/ Engineer, Ops Systems Engineering, Ops Systems [Post 1]

HTX (Home Team Science & Technology Agency); Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

HTX is seeking an Operations & Support Systems Engineer to sustain and enhance MHA operational systems in Singapore. You will influence how O&S are supported across software, hardware, and services, driving improvements in availability, reliability and readiness.

Role involves gatekeeping, programme integration, and exploring AI/ML, data analytics and predictive maintenance to uplift system lifecycle performance. A two-year contract and cross-disciplinary collaboration are expected.

Qualifications

• Tertiary qualification in Computer Science, Information Technology, Electrical & Electronics Engineering, or related discipline preferred; minimum 3 years ICT operations or O&S experience.
• Basic system management: fault/resolution, performance monitoring, maintenance planning and life-cycle management.
• Ability to assess reliability, supportability and sustainment trade-offs from an engineering perspective.

Responsibilities

• Review O&S requirements submissions and proposals to ensure maintainability, supportability, obsolescence management and mid-life upgrade provisions.
• Strengthen O&S engineering standards and gatekeeping criteria at the approval stage.
• Serve as O&S engineer in PMTs of flagship programmes, shaping architecture and support strategy from design onward.
• Evaluate maintenance concepts and transition-to-operations plans; advise on trade-offs.
• Identify and prototype AI/ML, data analytics, and predictive maintenance tech for O&S improvements.
• Analyze operational data to shift sustainment toward predictive/condition-based approaches.
• Build hands-on engineering competency via temporary attachments to live ops teams.
• Provide engineering support for faults, performance degradation, and sustainment issues.

Skills

ICT operations

O&S experience

System management

Education

Bachelors in CS/IT/EE

Tools

AI/ML

Data analytics

Job description

What The Role Is

HTX is Singapore's Science and Technology agency that brings together diverse scientific and engineering capabilities to develop transformative, operationally ready solutions for public safety. As a statutory board under the Ministry of Home Affairs, HTX works at the forefront of science and technology to empower the Home Team with cutting‑edge capabilities. Guided by our mission to amplify, augment and accelerate the Home Team's advantage, we are committed to keeping Singapore the safest place on planet Earth.

What The Role Is

HTX is Singapore's Science and Technology agency that brings together diverse scientific and engineering capabilities to develop transformative, operationally ready solutions for public safety. As a statutory board under the Ministry of Home Affairs, HTX works at the forefront of science and technology to empower the Home Team with cutting‑edge capabilities. Guided by our mission to amplify, augment and accelerate the Home Team's advantage, we are committed to keeping Singapore the safest place on planet Earth.

Operations (Ops) Systems Sustainment Centre (SC) supports Singapore’s safety and security by supporting the Home Team through: Enabling business‑as‑usual (BAU) for the Home Team, Ensuring system longevity, enhancing availability and reliability, Rapid response (being everywhere at any time), Creating value through robust governance in maintaining adherence to compliance and standards.

The Ops Systems Engineering team within the Ops Systems Sustainment Centre drives the engineering and long‑term sustainment of MHA operational systems.

In this role, you will influence how MHA Ops Systems are supported and maintained by assessing and enhancing O&S (Operations & Support) management across software, hardware, systems and services. Your contributions will help drive continuous improvements in system availability, reliability and operational readiness.

About the Role

Ops Systems Engineering undertakes four categories of work: O&S requirements gatekeeping, flagship programme integration, innovation for O&S, and engineering expertise. You will be assigned a portfolio drawn from these categories based on your strengths and development needs, for example, an officer with deep AI/ML capability may be deployed primarily on AI-enabled innovation, with gatekeeping work for breadth of exposure and selected engineering deep‑dives in his/her specialist area. You are not expected to cover all four categories at entry.

What You Will Be Working On

• Review ICT Approval of Requirement (AOR) submissions and project proposals to ensure O&S requirements — maintainability, supportability, obsolescence management, system refresh and mid-life upgrade provisions, and adequate O&S resourcing — are properly specified before approval, minimising downstream handover and sustainment issues.
• Strengthen and institutionalise O&S engineering standards and review criteria applied at the gatekeeping stage. Flagship Programme Integration
• Serve as the O&S engineering representative within integrated Project Management Teams (PMTs) of flagship programmes, shaping system architecture, maintenance design, and support strategy from the design phase onward.
• Review and evaluate maintenance concepts, reliability/supportability trade-offs, and transition‑to‑operations plans proposed by project teams and vendors. Innovation for Operations & Support
• Identify, prototype, and drive adoption of technologies — including AI/ML, data analytics, and predictive maintenance — to improve the effectiveness and efficiency of O&S works across the ops systems portfolio.
• Analyse operational and maintenance data to shift sustainment from reactive to condition‑based or predictive modes.
• Build hands‑on engineering competency by working with, or through temporary attachment to, forward‑deployed teams supporting live ops systems over a period of time.
• Progressively take on engineering support for system faults, performance degradation, and sustainment issues, working alongside experienced engineers in the deployed environment.
• Contribute to engineering assessments supporting decisions such as system refresh and re‑platforming, with increasing independence as competency deepens.

What We Are Looking For

• Tertiary qualification in Computer Science, Information Technology, Electrical & Electronics Engineering, or a related discipline is preferred. Relevant experience in ICT operations, infrastructure support or Operations & Support (O&S), preferably with at least three (3) years of experience.
• Basic competency in system management — fault and resolution management, system performance management, maintenance planning and analysis, and obsolescence/life‑cycle management.
• Able to assess system reliability, supportability, and sustainment trade‑offs from an engineering standpoint.
• Strong analytical, problem‑solving and communication skills; outcome-oriented, able to manage competing priorities and to hold a technical position constructively when reviewing project team submissions.
• Self‑motivated, proactive and adaptable, with the ability to work independently and collaboratively in cross‑functional teams. Experience in the following would be advantageous: Applied AI/ML, data analytics, or predictive‑maintenance techniques for system operations and sustainment. Requirements review, project management, or experience within multi‑disciplinary programme teams. Hands‑on technical experience in a domain relevant to ops systems (e.g., command‑and‑control systems, operational software systems, middleware, integration platforms).
• All new appointees will be appointed on a two‑year contract in the first instance.
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. Please note that you may also be required to declare your vaccination status.
• We wish to inform that only shortlisted candidates will be notified within 4 weeks upon closing of the advertisement.