Lead Banquet Operations - Luxury Hotel

PARKROYAL PICKERING HOTEL PTE. LTD.; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

PARKROYAL COLLECTION Pickering, Singapore is seeking an Assistant Banquet Operations Manager to support the Banquet Manager in delivering flawless events. You will help lead the banquet service team, coordinate with kitchen and catering sales, and ensure every setup, service flow, and breakdown meets our high standards.

This role requires guiding large teams in a luxury hotel, maintaining guest satisfaction, handling on-the-spot issues, and building strong client relationships to drive repeat

Qualifications

• Minimum 6 years of banquet operations experience in luxury hotels, with at least 3 years in a managerial role.
• Proven experience managing large-scale banquet operations in luxury hotels.
• Deep knowledge of food & beverage operations, including Chinese banquet service.
• Ability to lead large, diverse teams in a fast-paced environment.
• Strong leadership and people-management skills.
• Excellent communication and interpersonal abilities.
• Guest-centric mindset with strong problem-solving skills.
• Highly organized with attention to detail.
• Ability to thrive under pressure and manage multiple events simultaneously.
• Proficient in Microsoft Office applications.

Responsibilities

• Oversee the full spectrum of banquet operations including setup, service, and post-event breakdown.
• Ensure all function rooms are set up according to event orders and client specifications.
• Drive operational excellence and consistency in service delivery across all events.
• Monitor event flow and proactively address issues to ensure smooth execution.
• Lead, supervise, and motivate the Banquet Service team, including full-time and casual staff.
• Assist in planning and managing duty rosters and manpower deployment according to business needs.
• Ensure grooming, hygiene, and service standards are followed by all team members.
• Conduct training and on-the-job coaching to uplift service quality.
• Maintain a strong presence during events to engage with guests and ensure satisfaction.
• Handle guest feedback and complaints promptly, ensuring service recovery and follow-up.
• Build positive relationships with clients to encourage repeat business.
• Work closely with Catering Sales to understand event requirements and ensure flawless execution.
• Coordinate with Culinary, Stewarding, and AV teams on menus, setups, and service flow.
• Participate in banquet event order (BEO) meetings and ensure accurate communication of event details.
• Support in achieving departmental revenue targets and managing operational costs.
• Ensure proper control of equipment, inventory, and minimize wastage or losses.

Skills

Leadership

People management

Communication

Guest-centric service

Problem-solving

Multitasking under pressure

MS Office

Chinese banquet knowledge

Job description

PARKROYAL COLLECTION Pickering, Singapore is seeking an Assistant Banquet Operations Manager to support the Banquet Manager in delivering flawless events. You will help lead the banquet service team, coordinate with kitchen and catering sales, and ensure every setup, service flow, and breakdown meets our high standards.

This role requires guiding large teams in a luxury hotel, maintaining guest satisfaction, handling on-the-spot issues, and building strong client relationships to drive repeat