Lab Applications & Technical Training Specialist

Sysmex Group; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Sysmex Group in Asia Pacific is seeking a Product Application & Technical Support specialist to strengthen hematology, hemostasis, and systemization workflows across the region. You will train distributors and customers, provide troubleshooting, and share clinical expertise to improve product performance.

The role requires a Diploma or Degree in Medical Technology or Life Sciences, at least 5 years of clinical laboratory experience, and strong communication and presentation skills.

Qualifications

• Diploma or Degree in Medical Technology, Biomedical Science, Life Sciences, or related discipline.
• Minimum 5 years of clinical laboratory or Medical Technology experience.
• Strong knowledge of Hematology, Hemostasis, and laboratory workflows.
• Experience in product applications, customer training, or technical support in IVD is an advantage.

Responsibilities

• Provide application support and technical assistance for Sysmex products.
• Conduct product, application, and end-user training for distributors and customers.
• Develop and maintain training materials to enhance regional product knowledge.
• Support sales and marketing with product demonstrations and technical expertise.
• Manage product-related inquiries, complaints, and application issues.
• Maintain regular communication with affiliates, distributors, and stakeholders.
• Prepare activity, trip, and technical reports with recommendations and follow-up actions.
• Continuously update product and clinical knowledge.

Skills

Communication

Presentation

Troubleshooting

Stakeholder management

Customer training

Education

Diploma or Degree in Medical Technology/Life Sciences

Tools

MS Office

Job description

Sysmex Group in Asia Pacific is seeking a Product Application & Technical Support specialist to strengthen hematology, hemostasis, and systemization workflows across the region. You will train distributors and customers, provide troubleshooting, and share clinical expertise to improve product performance.

The role requires a Diploma or Degree in Medical Technology or Life Sciences, at least 5 years of clinical laboratory experience, and strong communication and presentation skills.