Manager, Regional Workflow Solutions

Sysmex Asia Pacific; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

Sysmex Asia Pacific is seeking a Manager, Regional Workflow Solutions to optimize clinical laboratory operations by analyzing workflows and providing data-driven recommendations. The role acts as a trusted advisor to internal teams and customers, and participates in pre-sales to identify workflow needs and define value propositions for solutions.

You will conduct on-site assessments and remote analyses, coordinate with Marketing, Product Managers, and regional affiliates, and ensure data quality

Qualifications

• Bachelor's degree in a biomedical field or related discipline.
• Minimum 5 years of experience in healthcare, medical devices, or IVD industry.
• At least 3 years hands-on IVD experience (field service, applications support, or related).
• Experience with laboratory workflow optimisation or pre-sales technical support advantageous.
• Experience working with regional stakeholders across Asia Pacific is a plus.
• Proficient in Word, Excel, PowerPoint, Outlook, and Teams.

Responsibilities

• Optimize clinical laboratory operations by analyzing workflows and providing data-driven recommendations.
• Act as trusted advisor to internal teams and customers; assist in pre-sales by identifying workflow needs and defining value propositions.
• Conduct on-site assessments and remote analyses to bridge technical solutions with practical implementation.
• Collaborate with Marketing, Product Managers, and regional affiliates; organize product information in internal systems.

Skills

Analytical thinking

Stakeholder management

Project coordination

Customer consultancy

Education

Bachelor's degree in Biomedical Science / related field

Tools

CAD software

Workflow simulation tools

Laboratory workflow analysis apps

Microsoft Office

Job description

The Manager, Regional Workflow Solutions supports the optimization of clinical laboratory operations by analyzing workflows and providing data-driven recommendations. Acting as a trusted advisor to both internal teams and customers, the Manager, Regional Workflow Solutions plays an active role in the pre-sales process by identifying workflow-related customer needs and helping to define unique selling points that strengthen the value proposition. Through on-site assessments and remote analyses, the role bridges technical solutions with practical implementation to enhance efficiency, performance, and long-term customer satisfaction.

Workflow Optimization

• Processing incoming workflow requests according to prioritization criteria across AP1 markets.
• Develop workflow templates for standardised and easy to follow process
• First contact with requestors ensuring quality of provided Information and data.
• Creation of standardized internal and external reports, including basic visualisations of proposed solutions.
• Categorisation of requests based on complexity and strategic impact and dispatching accordingly.
• Ensure proposed concepts and solutions reflect the account business goals and are aligned with the Marketing strategies.

Collaboration With Marketing

• Maintaining and updating relevant product information together with product managers
• Close collaboration with Market Engagement team to produce promotional material within regional deliverable capabilities.
• Collaborate closely with Sysmex Europe Workflow Team in person as well as online.
• Organising product information in internal systems
• Coordinate with other internal departments (Customer Care, supply chain, regulatory etc) to ensure smooth execution of projects and routine operations
• Execute document requests and ensure correct data entry in a timely manner

Collaboration With Regional Affiliates And Partners

• Maintain close and effective relationships with all Affiliates in sales, marketing, customer care
• Review key accounts with effective periodic frequency to optimise business retention/ growth
• Support tender committee presentations as necessary, according to prioritization criteria.

Other Tasks

• Data management:
  • Customer information updates
  • Track customer satisfaction and workflow performancw
  • Develop and maintain reference accounts
• Gather needed information to support and speed up internal processes
• Fill out internal documents and forms correctly and promptly
• Perform other duties and responsibilities as assigned by Management from time to time, in line with business and operational needs.
• Bachelor's Degree in Biomedical Science, Medical Laboratory Science, Biomedical Engineering, Healthcare Technology, or a related discipline.
• Minimum 5 years of relevant experience in the healthcare, medical devices, or In Vitro Diagnostics (IVD) industry.
• At least 3 years of hands-on technical experience in IVD, preferably in field service, applications support, technical support, or laboratory workflow solutions.
• Experience in laboratory workflow optimisation, customer consultancy, or pre-sales technical support would be advantageous.
• Experience working with regional stakeholders and cross-functional teams across Asia Pacific would be an added advantage.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
• Strong technical proficiency in CAD software, workflow simulation tools, and laboratory workflow analysis applications.
• Familiarity with healthcare IT systems, laboratory information systems (LIS), and related software solutions.
• Strong analytical and problem-solving skills, with the ability to evaluate complex laboratory workflows and recommend practical improvements.
• Excellent planning, project coordination, and execution skills, with the ability to manage multiple priorities effectively.
• Strong communication, presentation, and stakeholder management skills, with the ability to engage internal teams, regional affiliates, and customers.
• Ability to think strategically, work independently, and collaborate effectively across diverse teams and markets.
• Proactive, adaptable, and customer-focused, with a continuous improvement mindset.