Lab Admin & Customer Support Specialist

ALS Technichem (S) Pte Ltd; Singapore; On-site; SGD 23,000 - 32,000; Full time

Job summary

ALS Technichem (S) Pte Ltd in Singapore seeks an entry‑level Admin/Customer Service Assistant to support laboratory operations and client inquiries. You will prepare reports and invoices, register samples, and handle logistics while providing friendly frontline service.

No lab experience is required as training is provided; candidates must be organized, detail‑oriented, and able to work Saturdays on a rotational basis.

Qualifications

• Minimum GCE O Level, NITEC, Diploma, or equivalent qualification.
• No prior laboratory experience is required. Training will be provided.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Good communication and interpersonal skills.
• Able to work on Saturdays on a rotational basis (approximately once per month).

Responsibilities

• Prepare and issue laboratory test reports accurately and in a timely manner.
• Prepare invoices and perform billing-related administrative tasks.
• Register incoming samples and maintain accurate records in the laboratory management system.
• Coordinate sample collection, submission, and logistics arrangements.
• Receive and process incoming samples, parcels, and deliveries.
• Attend to customer enquiries via phone, email, and walk-in visits.
• Liaise with laboratory personnel to facilitate customer requests and ensure timely follow-up.
• Provide general administrative, reception, and customer service support.
• Support the smooth day-to-day operations of the Customer Service department.

Skills

Communication

Teamwork

Organizational skills

Attention to detail

Customer service

Education

GCE O Level / NITEC / Diploma

Tools

MS Office

Laboratory information system (LIMS)

Job description

ALS Technichem (S) Pte Ltd in Singapore seeks an entry‑level Admin/Customer Service Assistant to support laboratory operations and client inquiries. You will prepare reports and invoices, register samples, and handle logistics while providing friendly frontline service.

No lab experience is required as training is provided; candidates must be organized, detail‑oriented, and able to work Saturdays on a rotational basis.