Lab Services Customer Support Specialist

ALS; Singapore; Sur place; SGD 21 000 - 26 000; Plein temps

Résumé du poste

ALS in Singapore is hiring an entry-level Customer Service/Administrative Associate to support laboratory operations. You will prepare and issue laboratory test reports, handle invoices and billing, register incoming samples, and coordinate sample collection and logistics, while delivering friendly service to customers.

Training will be provided; a minimum GCE O Level, NITEC, or Diploma is required. You should be able to work independently and in a team, communicate clearly, and use Microsoft

Qualifications

• Minimum 'O' Level, NITEC or Diploma or equivalent.
• No prior laboratory experience required; training will be provided.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.
• Good organisational and multitasking abilities.
• Careful and attentive to details.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Positive attitude with a customer-focused approach.
• Able to work on Saturdays on a rotational basis (approximately once per month).

Responsabilités

• Prepare and issue laboratory test reports accurately and in a timely manner.
• Prepare invoices and perform billing-related administrative tasks.
• Register incoming samples and maintain accurate records in the laboratory management system.
• Coordinate sample collection, submission, and logistics arrangements.
• Receive and process incoming samples, parcels, and deliveries.
• Attend to customer enquiries via phone, email, and walk-in visits.
• Liaise with laboratory personnel to facilitate customer requests and ensure timely follow-up.
• Provide general administrative, reception, and customer service support.
• Support the smooth day-to-day operations of the Customer Service department.

Connaissances

Communication

Teamwork

MS Office

Detail-oriented

Independent worker

Formation

GCE O-Level / NITEC / Diploma or equivalent

Outils

MS Office

Description du poste

ALS in Singapore is hiring an entry-level Customer Service/Administrative Associate to support laboratory operations. You will prepare and issue laboratory test reports, handle invoices and billing, register incoming samples, and coordinate sample collection and logistics, while delivering friendly service to customers.

Training will be provided; a minimum GCE O Level, NITEC, or Diploma is required. You should be able to work independently and in a team, communicate clearly, and use Microsoft